Business Analyst

We are a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.
AutoTrader.ca is Canada’s largest automotive marketplace, with over 25 million monthly visits. Through AutoSync, we provide software solutions to 3,500+ dealers, streamlining their operations, marketing, and sales. Dealertrack Canada is the country’s top automotive financing portal, processing more than 6.5 million credit applications each year. Collateral Management (CMS) is a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders
As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.
Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.
As Business Analyst, you will support Dealertrack lender clients across implementation, testing, production support and platform changes. You will be a key bridge between lenders and internal teams, helping investigate issues, clarify requirements, validate solutions and ensure a strong client experience.
What you’ll do
Act as a primary functional contact for lender testing and production-related issues. Reproduce reported issues and compare actual behaviour against agreed requirements and business rules.
Help determine whether an issue is related to configuration, data, expected behaviour or a product defect, and coordinate internal follow-up through resolution and closure.
Support lender UAT, PVT, SVT and post-launch validation activities. Confirm that delivered functionality aligns with approved requirements before release, and support retesting of resolved issues.
Participate in lender setup, discovery, implementation and solution discussions. Clarify business rules, configuration, testing expectations, dependencies, risks and acceptance criteria.
Capture decisions, actions and requirements, ensuring they are reflected in the appropriate implementation documentation.
Create and maintain lender-specific business-rule references, mappings, calculators, rate sheets and other supporting artifacts. Keep documentation and production materials accurate, approved and aligned with current system behaviour, with appropriate version and change history.
Support investigation of production incidents where functional or lender context is required. Provide business-rule interpretation, testing evidence, lender impact and validation support, and assist with confirming resolution.
Coordinate lender and client access requirements, confirming users, roles, approvals and scope. Support provisioning validation and follow-up where access issues arise.
Support Product during discovery and preparation of lender initiatives, including scope and statement-of-work discussions.
What you’ll bring
4+ years’ experience in business analysis, implementation or functional support within a client-facing technology environment.