Advanced Specialist, BPO Management

Advanced Specialist - Vendor Operations
Role Purpose
The Advanced Specialist, Vendor Operations plays a critical role in supporting vendor operational management, financial reconciliation, reporting, rate card governance, and administrative processes across Pearson's Content Services Center (CSC).
This role is responsible for maintaining accurate supplier operational and financial records, managing reconciliations across multiple systems, administering vendor data and rate cards, supporting governance activities, and ensuring the integrity of reporting and operational processes.
The successful candidate will partner closely with CSC Leadership, Procurement, Finance, Technology teams, Business stakeholders, and Suppliers to ensure operational excellence, compliance and reporting accuracy,
Key Responsibilities
Vendor Operations & Administration
Support day-to-day operational management of CSC suppliers and vendor engagements.
Maintain supplier information, operational records, and governance documentation.
Administer vendor-related processes, ensuring compliance with established policies and procedures.
Support supplier onboarding, offboarding, access management, and operational governance activities.
Coordinate and track operational requests, approvals, and vendor-related actions.
Maintain accurate records of supplier contracts, rate cards, and supporting documentation.
R&P Financial Reconciliation & Reporting
Perform financial and operational reconciliations across supplier spend, purchase orders, invoices, commitments, and operational activity.
Validate supplier financial data and ensure alignment between contracts, systems, and reporting.
Investigate and resolve discrepancies through structured problem solving and stakeholder collaboration.
Produce recurring reports and dashboards to support CSC operational management.
Participate as an active stakeholder in the weekly R&P reconciliation cadence.
Co-ordinate with Business stakeholders to get Project accounting codes on mis-aligned asset transactions
Rate Card & Commercial Governance
Support administration and governance of supplier rate cards and pricing information.
Coordinate rate changes through established approval processes.
Ensure pricing information remains aligned across contracts, systems, and operational reporting.
Support preparation and validation of data required for system and ERP updates.
Assist with supplier commercial reconciliations and pricing maintenance activities.
Process Improvement & Data Quality
Identify opportunities to improve operational efficiency and reduce manual effort.
Support reporting automation and data quality improvement initiatives.
Create and maintain SOPs, process maps, user guides, and operational documentation.
Promote consistent data standards and governance practices across CSC processes.
Support implementation of new tools, workflows, and operational enhancements.
Stakeholder & Supplier Support
Build effective working relationships across Finance, Procurement, Technology, Operations, Business teams, and Suppliers.
Serve as a key operational point of contact for vendor-related processes and inquiries.
Clearly communicate issues, risks, recommendations, and status updates to stakeholders.
Support resolution of operational, commercial, and financial issues requiring cross-functional collaboration.
Required Knowledge & Experience
Essential
Experience in Vendor Operations, Business Operations, Procurement Operations, Financial Administration, or a similar operatio

Skills
Process Improvement, Accounting, Onboarding, Procurement, ERP, Documentation

Work arrangement
Yes