Service Coordinator

About the Role
We're on the lookout for a highly organized and customer-focused Service Coordinator to support our Auckland branch. In this vital role, you’ll ensure seamless service delivery to both internal teams and external customers.
From job coordination and invoicing to reporting and technician support, you'll be a key part of making things run like clockwork - all while being the friendly, reliable voice our client’s trust.
Key Responsibilities
Coordinate end-to-end job processing – from call logging to invoice completion
Provide responsive and helpful customer support (phone, email, and face-to-face)
Generate and deliver accurate monthly reports for key clients
Manage purchase orders in line with company processes
Assist technicians with system queries using our Uptick software
Build strong relationships with major clients and ensure service level targets are met
Support month-end meetings and maintain high-quality service standards
Provide backup for other team members when needed
To be successful in this role, you will have:
Proven admin or coordination experience (preferably in technical or service industries)
Excellent communication and interpersonal skills
Strong time management and attention to detail
Confident using Excel, job management systems, and general business software
A customer-first attitude and team-player mindset
Ability to stay calm and focused in a fast-paced environment
About the Company:
We are a privately-owned business and a market leader for fire protection and building compliance services across New Zealand. The fire protection industry is about life safety. We live by our values of Courage, Pride, Integrity and Ambition. Looking to be better tomorrow than we were today it’s about doing what’s right, not what is easy.
Why Fire Security Services?
Join Fire Security Services and be part of a purpose-driven team making a real impact. We're a growing, trusted company protecting people and property across Aotearoa. Enjoy a supportive, high-performing team, on-the-job training, and a values-led culture where your work truly matters.
Apply Now
Ready to bring your coordination and customer service skills to a meaningful role?
Click APPLY NOW and submit your CV and a short cover letter.

Skills
Excel, Customer Support

Employment type
Fulltime

Work arrangement
No