Junior Service Delivery Coordinator (Maternity Cover)

This is a maternity cover with a potential chance to turn permanent with good performance, with an ever growing team.
Role Purpose
We are seeking a skilled and motivated Service Delivery Coordinator as part of our Sofia Delivery team. As the principal customer contact for orders in the delivery process you will be responsible for upkeeping the standards of excellence that EXA customers have come to expect. You will be the liaison between various departments within the wider operational team, and across the EXA organization. You will be responsible for supporting all admin aspects of the delivery process using EXAs CRM Salesforce. The successful applicant will possess strong admin, demonstrating a can-do attitude with a good eye for detail, and the ability to work to tight deadlines. The ideal candidate will be customer focused, and comfortable interacting daily with clients, vendors, and all key stakeholders to ensure a smooth delivery process.
Key responsibilities
Be a team player in a cross functional role by providing primary point of customer contact during the delivery process. Coordinate all delivery related tasks using EXA CRM Salesforce.
Upkeep of all order records with accuracy and attention to detail being a critical success tool, Ability to work with stakeholders to identify expected delivery dates, manage the order process to minimise any risks of not hitting the expected delivery dates, identify any risks and work to resolve any known issues internally or external.
Manage multiple system tasks and varying work volumes simultaneously and prioritise accordingly from order receipt to order activation.
Provide regular accurate order(s) progress updates to customers via email or phone. Ensure updates are recorded in sales force and relevant order related date fields and milestones are accurate.
Ensure smooth customer handover when services are ready for use, coordinate testing and turn up where required. Ensure all 3rd party documents and handover information has been logged and a clean order record is available for EXA NOC team should they require to review the service for troubleshooting at any stage.
Individual Profile
This is a cross functional role, working with all teams across EXA as part of the wider operations group. This role has responsibility for representing EXA to our customers and ensuring delivery interval commitments are consistently met. It is essential that the candidate can build and maintain strong relationships internally and externally. This is highly beneficial in successfully managing the order to activate process.
In addition, we require the following skills and qualities:
Professional and articulate
Able to communicate effectively
Ability to work under pressure and to tight deadlines
Ability to work as a team to meet monthly revenue / billing targets
Strong attention to detail
Flexible and self-motivated
Team player
Essential Criteria
Fluent written & spoken English
Experience in data entry
Experience in a customer facing role with strong customer service ethos
Desirable Criteria
Knowledge of Telecoms an advantage
Salesforce experience an advantage
Presentation or project tracking experience an advantage
Our Working Environment
Here at EXA, we believe the future includes everyone, we are open to all applications to create an environment and culture that includes one and all. We are a proud global community, that wants to drive diversity of thought though our employees and culture. We want you to come as you and make yourself and EXA successful.
Due to the amount of applications, we may not be able to respond to all applicants. If you do not hear from EXA in 3 weeks after applications, you have been unsuccessful.
All successful applicants will go through background screening.

Skills
Salesforce, CRM, Data Entry

Employment type
Temporary

Work arrangement
No