Course Scheduling & Student Success Systems Specialist

POSITION
Course Scheduling & Student Success Systems Specialist
DEPARTMENT
Registrar’s Office
REPORT TO
Registrar & Associate Provost of Student Success
POSITION TYPE
Full-time
MATERNITY COVER
This is fixed-term starting as soon as possible and continuing through March 31, 2028, with the possibility to extend depending on the returning date of the post- holder.
WORK HOURS
37.5 hours per week (9:00–17:30, Monday through Friday)
LOCATION
City Campus (Sangen-jaya station)
*Commuting primarily to City Campus with regular travel to Hillside Center (Mizonokuchi station). Primary work location is subject to change based on work volume, contents, and seasonal needs.
*Hybrid-remote flexibility after initial training period available
VISA REQUIREMENT
Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.
SALARY & BENEFITS
Commensurate with experience.
Eleven (11) days paid vacation in the first year, increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, and retirement payment system.
OVERVIEW OF POSITION
The Course Scheduling & Student Success Systems Specialist plays a key role in supporting student success through academic scheduling and student success technology. This position supports the development and maintenance of the undergraduate course schedule while contributing to the continuous improvement of Slate and related student success systems.
The position is divided approximately equally between course scheduling and student success systems administration, requiring strong analytical skills, technical aptitude, attention to detail, and collaborative problem-solving.
Working collaboratively with Academic Affairs, Academic Advising, faculty, Information Technology, and other campus partners, the coordinator supports undergraduate course scheduling while developing and maintaining Slate forms, communications, workflows, and reports that enhance the student experience from enrollment through graduation. The position also analyzes data, tests new functionality, and identifies opportunities to improve administrative efficiency through technology. Examples of potential projects include:
PRIMARY RESPONSIBILITIES
Course Scheduling (Approximately 50%)
Draft and edit the Undergraduate course schedule in collaboration with the Provost, academic chairs, and faculty, in accordance with Main Campus requirements
Assign classrooms for courses, with sensitivity to course modality, class size, technology needs, and course type (lecture, lab, etc.) using 25Live, TUJ’s event scheduling software
Audit the Undergraduate course schedule once the class offerings are published, and process and facilitate all changes in Banner and on the web
Analyze past course offerings and enrollment; provide projections and recommendations for course offerings in future semesters
Provide data to faculty and staff regarding updated class schedules, classroom assignments, and enrollments, to support their operations
Student Success Systems (Approximately 50%)
Develop and maintain Slate forms, portals, communications, workflows, and reports
Support the implementation of new and continuing student success processes within Slate
Test new functionality and troubleshoot issues as they arise
Assist with data imports, validation, and quality assurance
Provide training for campus users
Identify opportunities to automate and improve workflows that support student success initiatives and enhance the student experience
QUALIFICATIONS & EXPERIENCE:
Bachelor's degree or higher
2 to 3 years of experience in higher education administration, academic operations, student information systems, CRM systems, or a related field
Strong analytical, organizational, and problem-solving skills
Demonstrated ability to accurately enter, review, and maintain complex data in administrative systems
Excellent organizational skills with the ability to manage multiple priorities while maintaining a high degree of accuracy
Technical aptitude and willingness to learn and effectively use enterprise software systems
Flexible, collaborative, and resourceful
Professional proficiency in English, including excellent written and verbal communication skills
PREFERRED QUALIFICATIONS AND EXPERIENCE:
Experience working in higher education, preferably in a registrar's office, academic affairs, academic advising, enrollment management, or student services.
Familiarity with student information systems (SIS) and customer relationship management (CRM) platforms, such as Banner and Slate
Familiarity with 25Live or similar classroom and event scheduling software is beneficial
Demonstrated ability to learn and implement new technologies or enterprise software
Experience developing or maintaining online forms, workflows, automated communications, reports, or other technology-enabled processes
Experience with data analysis, reporting, and quality assurance
Demonstrated ability to coordinate cross-functional or interdepartmental initiatives
Knowledge of U.S. higher education systems
APPLICATION PROCESS:
Review of applications will begin immediately. Desired start date is December 1, 2026 or shortly thereafter.
Required application materials to be submitted:
A cover letter highlighting relevant experience and what appeals to you about the position,
A resume or curriculum vitae,
A list of two references with contact information.
Only those applicants who make it past the initial review will be contacted.
Temple University, Japan Campus is committed to equal employment, and to increase diversity and inclusivity in both its community and curricula. All qualified applicants shall have full and equal consideration for employment. The university does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. Candidates who can contribute to the institution's goals are strongly encouraged to apply.

Skills
Data Analysis, CRM

Employment type
FT Staff

Work arrangement
No