Academic Advisor / Associate Academic Advisor

POSITION
Academic Advisor / Associate Academic Advisor
DEPARTMENT
Academic Advising Center
REPORT TO
Associate Director, First-Year Advising and Orientation
POSITION TYPE
Full-time
WORK HOURS
37.5 Hours Per Week (9:00 to 17:30, Monday to Friday)
LOCATION
Hillside Center (Mizonokuchi station).
*Commuting primarily to Hillside Center with some travel to City Campus (Sangengaya station) based on work volume, contents, and seasonal needs.
*Hybrid-remote flexibility after initial training period available.
VISA REQUIREMENT
Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.
SALARY & BENEFITS
Salary commensurate with experience.
11 days paid vacation in the first fiscal year (July-June) increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, retirement payment system, and tuition benefits for Temple University, Japan Campus (TUJ) programs.
OVERVIEW OF POSITION
As a part of the Academic Affairs Division, the Academic Advising Center (AAC) works closely with TUJ’s undergraduate students throughout the student life cycle, from orientation through graduation. Academic advisors provide holistic and proactive support to help students achieve their academic, personal, and professional goals. Accordingly, the academic advisors provide consultative advice on curricular requirements, major/minor selection, course selection, study skills, career options, TUJ resources, programmatic opportunities, and academic support and performance. Academic advisors frequently liaise with the Office of Student Services and Engagement, Financial Aid, Admissions, Career Services, academic departments, and other relevant departments both at TUJ and other campuses in Philadelphia, PA and Rome, Italy.
PRIMARY RESPONSIBILITIES
The AAC provides academic advising for all undergraduate students on a caseload model. Each advisor is responsible for students within a set group of majors and/or based on their student population (e.g. first-year, transfer students). Academic advising responsibilities include:
Engage regularly with students, on an individual and group basis, who have diverse backgrounds, nationalities, language skills, and levels of familiarity with post-secondary education
Provide students with access to the information and resources necessary for the attainment of academic, professional, and personal goals
Maintain consistent knowledge and understanding of Temple’s academic policies and degree requirements
Act as an advocate and referral source to provide consistent outreach and follow-up services to students to ensure effective student support
Onboard and support new students during New Student Orientation and their first-year at TUJ
Review student records to verify completion of academic requirements and eligibility for graduation
Work with the Banner Student Information System to process workflows and manage an effective student information ecosystem
Liaise with other academic advisors, the transfer advisor, and AAC leadership to troubleshoot complex problems pertaining to student registration, planning, exchange programs, graduation, and other common TUJ experiences
Ensure confidentiality and sensitivity in handling student records in compliance with university policies and relevant privacy laws
Promote efforts to achieve, maintain, and improve student success and retention
Participate in training and professional development opportunities to keep skills and knowledge up-to-date
Represent TUJ at various meetings and events, both internal and external.
Communicate and further our vision, mission, and academic goals to enhance student development as noted in the TUJ Strategic Priorities and Key Objectives
Perform other duties as assigned
QUALIFICATIONS & EXPERIENCE
The successful candidate will be an exceptional team player, with a positive and supportive attitude, commitment to helping others, desire for continual learning, and enthusiasm for participating in an office that is student-focused and student-friendly. The desired qualifications are listed below.
Bachelor’s degree
Native or near-native level proficiency in English: TUJ is an American institution in Japan and all administrative work is conducted in English
Proficient computer skills and knowledge in Microsoft Word, Excel, and PowerPoint, and other Office Suite products
Excellent interpersonal, oral, and written communication skills
Eagerness to work with a diverse student population in a multicultural environment
Ability to manage time effectively while balancing multiple tasks and maintaining meticulous attention to detail
Excellent problem-solving skills and ability to use independent judgment
PREFERRED QUALIFICATIONS AND EXPERIENCE:
Master’s degree in a related field, such as higher education, educational administration, international education with a focus on higher education strongly preferred
Experience working in an American or Japanese university setting with student advising responsibilities
Familiarity with using student information systems, student retention initiatives, and/or best practices in academic advising
Academic advising experience, especially focused on first-year advising
Experience living in Japan
Study abroad experience at the higher education level
Ability to travel within Japan and overseas, when necessary
Knowledge of Japanese language is a plus
APPLICATION PROCESS:
Review of applications will begin immediately and will open until it is filled.
Required application materials to be submitted:
(a) cover letter,
(b) resume or c.v.,
(c) contact information for two references.
Only candidates selected for an interview will be contacted.
Temple University, Japan Campus is committed to equal opportunity employment, and to increase diversity and inclusivity in both its community and curricula. All qualified applicants shall receive full and equal consideration for employment. The university does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. Candidates who can contribute to the institution's goals are strongly encouraged to apply.

Skills
Excel

Employment type
FT Staff

Work arrangement
No