Solutions Architect

At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
Key Responsibilities
Functional Solution Design
Turn business needs and requirements into solution concepts and functional designs centered on Salesforce, accounting for how QGenda, Workday, and integrations interact
Develop user stories, acceptance criteria, and technical spikes from product epics, partnering with Engineering so work is ready to build
Partner with Product Management to ensure requirements align with architecture best practices and platform standards; recommend alternatives when a request introduces unnecessary customization, technical debt, or cross-system risk
Evaluate design options and recommend a path, making trade-offs clear (cost, effort, scale, risk, time to market)
Ensure solutions align across workstreams and with SCP’s platform direction and architecture standards
Produce solution artifacts, including architecture and data flow diagrams, sequence diagrams, and process-to-system maps, using tools such as Lucidchart, plus wireframes or UI mockups where needed
System & Integration Analysis
Query systems and validate data to understand how solutions actually behave
Review integration behavior between Salesforce, QGenda, Workday, and MuleSoft, and interpret findings with Engineering and Technical Architects to confirm design intent
Lead root-cause analysis for design and integration issues, and feed what you learn back into future designs
Document data mappings, source-of-truth decisions, and integration requirements in design artifacts
Identify data and integration needs early in discovery, not after build
Design Governance
Prepare complete design submissions and present them to the Design Authority and EARB
Record key design decisions in decision records
Apply established platform standards (naming conventions, data model patterns, access controls, development practices) in every design
Partner with security, compliance, and SOX stakeholders so solutions meet control requirements
Engineering Partnership
Hand off designs to the Senior Developers serving in the Technical Architect role, and resolve feasibility and build constraints with them
Stay engaged through build to make sure what gets built matches the design, and approve any design changes
Give Product Management feasibility, effort, and dependency input to support prioritization
Delivery Support
Take part in backlog refinement as the design voice, making sure stories are ready to build from a design standpoint
Work with QA to define design-level test scenarios, including integration and end-to-end flows
Track design dependencies and risks across cross-functional initiatives
Drive defect resolution when the root cause is in the design or an integration
Continuous Improvement
Stay current on Salesforce, QGenda, and Workday releases and their impact on SCP solutions
Identify opportunities to improve the platform, automate, and simplify
Use AI assistants and agentic tools (e.g., Microsoft Copilot, Salesforce Agentforce/Einstein) to draft stories and documentation and to speed analysis, data validation, and exploration of design options, while staying accountable for accuracy and design decisions
Qualifications
Experience
6-8 years in business analysis, solution design, or systems analysis, including solution design across more than one system
Hands-on experience with Salesforce implementations or enhancements
Experience with integrated enterprise systems; QGenda, Workday, or similar is a strong plus
Experience in Agile delivery teams
Background in healthcare or another regulated environment preferred
Technical & Platform Skills
Deep understanding of the Salesforce platform: data model, security model, standard and custom objects, flows, automation; familiarity with Salesforce Health Cloud is a plus
Working knowledge of how QGenda and Workday operate and how they integrate with Salesforce and each other, to inform cross-system design
Competency in SOQL/SQL to query and validate data across systems
Understanding of integration and data flow design: APIs, middleware (e.g., MuleSoft), webhooks, and batch vs. real-time patterns
Ability to interpret integration outputs and findings to support root-cause analysis
Proficiency with diagramming and design tools (Lucidchart, Visio, or similar); experience with wireframing or mockup tools a plus
Experience with Jira and Confluence
Practical experience using AI assistants to support analysis, story authoring, and documentation
Certifications (Preferred)
Salesforce Certified Platform Administrator
Business analysis certification (e.g., CBAP, CCBA, PMI-PBA, or Salesforce Certified Business Analyst)
Salesforce Certified Platform App Builder
Salesforce Health Cloud Accredited Professional
Salesforce Certified Agentforce Specialist
Willingness to pursue Salesforce Integration Architect or Data Architect certification
What Success Looks Like
Design submissions are complete and approved without major rework
Few design gaps are found after build or go-live
Integration and data issues are diagnosed quickly and fixed at the root cause
Product Management, Engineering, and QA see you as the person who knows how the pieces fit together
#LI-PM1
Pay Range:
86,539.00 - 128,101.00 USD annually
This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.
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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.
Visit our website for further information. https://myscpbenefits.com/
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Skills
SQL, Product Management, Agile, Jira, Confluence, Business Analysis, Wireframing, Salesforce, Accounting, Documentation