Vice President of Customer Relations

Company Description LS Solutions is a forward-looking organization focused on delivering high-quality services and solutions to a diverse client base. The company emphasizes building long-term partnerships by aligning its offerings with each client’s strategic and operational needs. LS Solutions values innovation, reliability, and strong communication in all aspects of its work. Team members are encouraged to collaborate, share ideas, and contribute to continuous improvement. The company supports flexible, remote work arrangements to attract and retain skilled professionals.
Role Description The Vice President of Customer Relations is a full-time, remote role responsible for overseeing and elevating the customer experience across all touchpoints. This position leads customer-facing teams, sets service standards, and ensures that relationship strategies align with business goals. Day-to-day responsibilities include developing and implementing customer relationship programs, reviewing customer satisfaction metrics, and collaborating with sales and service leaders to resolve issues and improve processes. The role involves engaging directly with key clients, leading strategic account reviews, and identifying opportunities to grow revenue through enhanced customer trust and loyalty. The Vice President also mentors team members, establishes performance expectations, and champions a culture of accountability, responsiveness, and continuous improvement in customer relations.
Qualifications
Demonstrated strength in Business Relationship Management and strategic account oversight.
Proven experience improving Customer Satisfaction and Customer Experience through data-driven initiatives.
Background in Sales and Customer Service, with the ability to align client needs and business objectives.
Track record of leading cross-functional teams and building scalable customer-centric processes.
Excellent communication, negotiation, and conflict-resolution skills.
Ability to work effectively in a remote environment, manage priorities, and make timely decisions.
Experience in a senior leadership role in customer relations, client success, or related field.
Bachelor’s degree in Business, Management, Marketing, or a related discipline; advanced degree preferred.
Familiarity with CRM platforms, customer analytics tools, and performance dashboards.

Skills
CRM, Negotiation

Experience
10+ yrs

Work arrangement
Yes