Service Associate

Company Description PVRINOX Pictures is the motion picture arm of PVRINOX Limited, the largest film exhibition company in India, operating 1,683 screens across 360 properties in 115 cities in India and Sri Lanka. The company is a leading independent distributor of foreign language films and a major distributor of Indian films, having released over 500 Hollywood, 200 Hindi, and 100 regional titles since 2002. With a strong legacy from both PVR and INOX, PVRINOX Pictures is part of a group known for setting benchmarks in the cinema and out-of-home entertainment industry. The merged company offers advanced audiovisual technology, comfortable seating, diverse F&B options, and premium cinema formats for film and alternative content. Team members join a dynamic environment focused on delivering high-quality cinematic experiences and engaging audiences across multiple platforms.
Role Description The Service Associate is a full-time, on-site role based in New Delhi. This position focuses on delivering consistent, high-quality customer service to guests, including welcoming visitors, assisting with ticketing or service-related queries, and resolving customer concerns promptly and professionally. The role involves coordinating with internal teams to ensure smooth day-to-day operations, maintaining service standards, and supporting promotional activities or special events as needed. The Service Associate is expected to handle basic documentation, follow company policies and procedures, and contribute to a positive, efficient, and guest-centric environment. The individual will work in a fast-paced setting where attention to detail, clear communication, and collaboration are essential.
Qualifications
Candidates should possess strong Customer Service and Interpersonal Skills to engage with guests, build rapport, and manage diverse situations professionally.Candidates should possess effective Communication skills, including clear verbal and written communication, and the ability to convey information accurately to guests and team members.Candidates should possess solid Analytical Skills to handle basic data, monitor service performance, and support problem-solving in day-to-day operations.Candidates should possess foundational Finance awareness to manage simple transactions, understand billing processes, and support revenue-related activities as required.Additional beneficial qualifications include prior experience in hospitality, retail, or entertainment; the ability to work flexible hours, including weekends and holidays; proficiency with basic computer applications; and a commitment to maintaining high standards of professionalism and integrity.

Skills
Documentation

Work arrangement
No