Duty Manager

Role Description The Duty Manager is a full-time, on-site role based in Jabalpur, responsible for overseeing day-to-day cinema operations and ensuring a seamless guest experience. This role includes supervising front-of-house activities, coordinating staff schedules, and monitoring ticketing, concessions, and auditorium readiness. The Duty Manager supports daily cash handling, basic reporting, and compliance with company policies, safety standards, and operational procedures. They respond to guest queries and concerns, assist in executing promotions and special events, and work closely with the management team to maintain service quality and operational efficiency throughout each shift.
Qualifications
Operational and supervisory skills, including team coordination, shift management, and basic reporting.
Customer service skills focused on handling guest interactions, resolving concerns, and maintaining a welcoming environment.
Organizational and time management skills to oversee multiple functions such as ticketing, concessions, and auditorium checks.
Basic financial and administrative skills, including cash handling, reconciliation, and adherence to company procedures.
Ability to follow safety, security, and compliance protocols within a high-footfall entertainment environment.
Strong communication skills and the ability to collaborate effectively with staff and management.
Previous experience in cinema, retail, hospitality, or customer-facing operations is preferred.
Minimum educational qualification at the high school level; a diploma or degree in hospitality, management, or a related field is an advantage.
Willingness to work flexible hours, including evenings, weekends, and holidays, based on cinema schedules.

Work arrangement
No