US Debt Collections

Role Title: US Collections Executive (1st / 3rd Party – Voice)
Process: US Collections – International Voice
Work Mode: Work From Office (WFO)
Location: Noida
Shift Details:
Fixed US Shift
5 Days Working
Rotational Week Off
ROLE OVERVIEW
Provana is hiring experienced and performance-driven US Collections Executives to manage outbound debt recovery calls for US customers. The role requires strong negotiation skills, regulatory compliance awareness (FDCPA), and the ability to handle sensitive financial conversations professionally.
KEY ROLES & RESPONSIBILITIES
Make outbound calls to US customers regarding outstanding balances
Negotiate and secure payments while adhering to FDCPA guidelines
Establish suitable payment arrangements and follow-ups
Handle objections and difficult conversations professionally
Provide accurate information about balances, payment options, and deadlines
Maintain detailed and compliant call documentation
Meet daily, weekly, and monthly collection targets
Ensure strict compliance with federal, state, and company regulations
Coordinate with internal stakeholders for escalations or disputes
ELIGIBILITY CRITERIA
Minimum 6 months – 3 years of experience in US Collections (1st or 3rd Party preferred)
Strong knowledge of FDCPA compliance
Stable employment history (No long employment gaps)
Excellent communication and negotiation skills
Target-driven mindset with strong recovery performance
Comfortable working night shifts (US timings)
COMPENSATION & BENEFITS
Salary: Up to ₹40,000 + 5k allowances (Based on experience & last drawn)
Attractive performance-based incentives (Uncapped earning potential)
Growth opportunities within the collections vertical
INTERVIEW PROCESS
HR Screening
Voice & Negotiation Assessment (VNA)
Operations Round
HOW TO APPLY
Interested candidates can share their CV at:
Email: [email protected]
Call / WhatsApp: +91 82712 73330

Skills
Negotiation, Regulatory Compliance, Documentation

Experience
0-3 yrs

Work arrangement
No