Caring Caller Administrator

He aha te tūranga - About the role:
Caring Caller is a free telephone friendship service that connects lonely or isolated people with volunteer callers for regular, friendly chats. Behind the scenes of the service is our small team of administrators who ensure the smooth running of the programme, and a high quality experience for both our clients and our volunteers.
We are excited to have two roles available to join our team:
Part-time: Permanent position, 32 hours per week, Auckland based
Full-time: Fixed term until end of April 2027, 40 hours per week, Auckland or Waikato based
Please ensure you specify in your application which position you are applying for.
Key responsibilities include:
Provide administration support to the National Caring Caller Manager and the wider team
Provide day-to-day support for volunteer team leaders and callers
Actively coordinate all aspects of volunteer recruitment - from sourcing to onboarding
Complete screening and assessment of new client referrals and match new clients with a suitable volunteer
Actively advocate for our services through various channels - such as, social media, community events, and public presentations
Build and nurture relationships with community groups, local authorities, healthcare providers, and other relevant stakeholders
Ko wai koe - About you:
To be successful in this role, you will have:
Experience, passion and drive for the community/volunteer sector
Clear and concise communication skills, and the ability to build strong, meaningful relationships across a diverse range of people
Highly organised with the ability to prioritise tasks and manage time
Be computer and tech savvy, with experience working with the MS Office suite as well as other CRM software
"Can do' attitude and team player focused on delivering outcomes

Skills
CRM, Sourcing, Onboarding

Employment type
Part-time

Work arrangement
Hybrid