Dynamic 365, AI/Associate Director, Solution Architecture

Ready to shape AI-enabled CRM architecture at enterprise scale?
Why HSBC
HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.
The Opportunity
As Associate Director, Solution Architecture you’ll define end-to-end solution architecture for CRM platforms including microservices, integrations and AI-enabled capabilities. You’ll set the architectural direction across CRM, legacy systems and third-party vendors using scalable secure patterns. A core part of the role is designing and delivering enterprise-grade AI solutions using Azure OpenAI and where relevant GCP Vertex AI. You’ll also own delivery assurance across engineering standards, CI/CD readiness and production quality so solutions perform reliably in live environments. Success means clear architecture artefacts, strong integration outcomes and AI patterns that can be reused and governed across teams.
What you'll be doing
Define end-to-end solution architecture for CRM platforms including microservices integrations and AI-enabled capabilities
Produce architecture artefacts including HLD/LLD API contracts and data flow designs
Own engineering delivery assurance across coding standards CI/CD readiness and production quality
Oversee integration across CRM legacy systems and third-party vendors using scalable secure patterns
Design and deliver enterprise-grade AI solutions using Azure OpenAI and where relevant GCP Vertex AI
Establish AI architecture patterns including RAG prompt orchestration model routing and evaluation frameworks
Strengthen operational excellence through monitoring observability incident management and performance optimisation
Shape future-state architecture and cloud-AI roadmap decisions across CRM and integration ecosystems
What we're looking for
Bring strong experience in Azure cloud services including Functions APIM Service Bus and Application Insights
Demonstrate deep expertise in AI engineering including Azure OpenAI RAG design prompt engineering and model evaluation
Show proven experience designing CRM integration architectures including APIs event-driven patterns and workflow orchestration
Apply a strong software engineering background including .NET-Python microservices testing and performance optimisation
Use hands-on experience with CI/CD infrastructure as code and DevOps practices to improve delivery outcomes
Apply expertise in observability and production readiness including monitoring SLAs-SLOs and resilience testing
Demonstrate understanding of cross-cloud architecture including GCP Vertex AI and multi-cloud considerations
Communicate effectively with stakeholders to influence architecture decisions across teams
Building AI-first CRM foundations
This is a chance to set the architecture that underpins how CRM platforms integrate, scale and deliver AI-enabled capabilities. You’ll turn complex requirements into clear solution designs and reusable patterns that teams can implement with confidence. If you want to shape cloud and AI decisions across an enterprise ecosystem while keeping production quality front and centre, this role offers meaningful scope and visibility. Apply to join HSBC and help create technology that supports customers and colleagues every day.

Skills
Python, .NET, Microservices, Azure, GCP, CI/CD, CRM

Experience
10+ yrs