Strategy Consultant- After-Sales Service Transformation

Our client is looking for an experienced Consultant with a strong background in the consumer appliances industry to support a strategic program focused on improving after-sales service operations and enhancing customer experience..
Key Responsibilities:
Assess existing after-sales service operations and identify areas for improvement across the customer service journey.
Identify opportunities to enhance customer experience and improve customer satisfaction across service touchpoints.
Support the design and development of an effective after-sales service value proposition.
Evaluate existing service delivery models, processes, and operational practices to identify gaps and improvement opportunities.
Develop recommendations and actionable strategies to improve service quality, operational efficiency, and customer retention.
Benchmark industry practices and identify relevant best practices within the consumer appliances sector.
Work closely with internal stakeholders to drive implementation of service improvement initiatives.
Skills Required
Experience:
5–8 years of consulting and/or relevant industry experience.
Prior experience working in the consumer appliances industry is essential.
Experience in consulting assignments involving after-sales service, customer experience improvement, or service transformation.

Experience
5-8 yrs

Work arrangement
No