Customer Support Specialist (Night Shift/Tbilisi)

Your Responsibilities:
First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;
Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.
We Expect you to Have:
1+ year of Technical Support experience
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
English level B2 or higher
Excellent customer advocacy and soft skills
Strong problem-solving abilities
Quick learner, organized, and a team player
Responsible, polite, and optimistic with strong communication skills
Able to explain complex concepts clearly and simply
Skilled at prioritizing tasks
Nice to have:
Experience with Cloud, CDN or Hosting
Experience with Linux and API
About the schedule:
You will work two consecutive night shifts, followed by two days off.
The shift runs from 21:00 till 09:00, totalling 12 hours of work time, including a 1-hour break.

Skills
Customer Support, Linux

Experience
1+ yrs

Employment type
Full-time

Work arrangement
Yes