Abuse Operations Specialist (Tbilisi)

Your Responsibilities:
Process incoming abuse reports (e.g., DMCA, phishing, spam) from external providers and users across all company products, including CDN, Cloud, and Hosting.
Investigate reported incidents according to established internal guidelines and service level agreements (SLAs).
Take appropriate action on confirmed violations, including communicating with customers and suspending services when necessary.
Maintain clear and accurate documentation for all cases handled.
Collaborate with Technical Support and other internal teams to address complex issues.
Identify and escalate emerging abuse trends to help improve platform-wide security.
We Expect you to Have:
1+ year of experience in Abuse Operations, Trust and Safety, Technical Support, or a related field.
A foundational understanding of internet technologies and a strong desire to develop your expertise in the Abuse Operations field.
Excellent attention to detail and the ability to follow procedures with precision.
Mental resilience and the ability to professionally handle exposure to potentially sensitive or explicit content.
English level B2 or higher.
Experience with ticketing systems (e.g., Jira, Zendesk).
Strong analytical and critical-thinking skills.
A high level of integrity and the ability to handle sensitive information professionally.
A responsible, methodical, and proactive approach to your work.
Clear and effective communication skills, both written and verbal.
Nice to have:
• Familiarity with the technical aspects of CDN, Cloud, or Hosting services.
• Direct experience handling various types of network abuse.
Work Schedule:
• This is a full-time position with a standard Monday to Friday schedule, 10 am - 7 pm (local time) working hours with 1 hour of lunchtime.

Skills
Jira, Zendesk, Documentation

Experience
1+ yrs

Employment type
Full-time

Work arrangement
Yes