Onboarding Specialist

This is a Fully Remote Job
About Our Client:
The organization operates a SaaS platform integrating computer vision and automotive retail to enhance inventory merchandising. It addresses challenges in vehicle photography workflows by automating photo operations and improving visual merchandising at scale using advanced AI models. Serving major automotive brands and dealer groups across Europe, the company aims to help customers sell vehicles more efficiently through intelligent automation and data-driven processes.
About the Opportunity:
The ONBOARDING SPECIALIST is responsible for managing the entire onboarding process for new customers, guiding them from contract signing to full implementation and live operation of the platform. This role ensures dealerships and dealer groups adopt the system effectively, improving time-to-value and fostering long-term retention. The specialist acts as the primary contact during onboarding, coordinating technical setup and training, while maintaining communication and resolving issues to facilitate a smooth transition to the customer success team.
Responsibilities:
Manage the full onboarding lifecycle from kickoff to completion within set timelines.
Conduct kickoff and discovery sessions to understand client environments and goals.
Coordinate technical configurations and integrations between customers and internal teams.
Train end users and administrators on platform features to promote early adoption.
Track onboarding progress and update records, identifying potential risks.
Escalate and resolve onboarding blockers through collaboration with technical teams.
Ensure seamless handoff to customer success with documented context.
Identify and suggest improvements to onboarding processes and tools.
Maintain proactive client communication and manage cost-related concerns.
Requirements:
Minimum 2 years in customer-facing onboarding, implementation, or technical account management, preferably in SaaS.
Knowledge of the automotive industry or dealership operations is advantageous.
Comfortable with SaaS integrations, APIs, and explaining technical concepts to non-technical users.
Strong project management skills with the ability to handle multiple projects and deadlines.
Excellent verbal and written communication skills to build trust with diverse stakeholders.
Experience with CRM tools such as HubSpot and customer success platforms.
Self-motivated and able to work remotely across time zones while collaborating with teams.
Pay Range and Compensation Package:
Up to 78K$ OTE
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Skills
Onboarding

Work arrangement
Yes