Customer Service Executive

Company Description MD PROPERTIES PRIVATE LIMITED, founded in 2008, is a real estate company built on honesty, integrity, and a strong focus on customer satisfaction. The organization is driven by a passionate and knowledgeable team of real estate professionals committed to guiding clients through every step of the property process. The company strives to deliver landmark buildings and spacious residences at affordable prices, aiming to enhance the quality of life for occupants. Through continuous innovation and improvement in service standards, MD PROPERTIES PRIVATE LIMITED seeks to exceed expectations and contribute responsibly to national development. The team is dedicated to making a meaningful difference by aligning business goals with social responsibility and long-term value creation for clients.
Role Description This is a full-time, on-site Customer Service Executive role based in Kolkata. The Customer Service Executive will handle daily interactions with customers, respond to inquiries, and provide accurate information about properties and services. Responsibilities include managing customer calls and walk-ins, resolving concerns, coordinating with internal teams to ensure timely responses, and maintaining detailed records of customer communications. The role involves supporting customer satisfaction initiatives, following up on leads, and assisting in after-sales service to strengthen long-term client relationships. The Customer Service Executive will also contribute to improving customer service processes and uphold the company’s values of integrity and reliability in every interaction.
Qualifications
Candidates should possess strong Interpersonal Skills to communicate clearly, build trust, and maintain professional relationships with diverse customers.
Candidates should possess skills in Customer Satisfaction and Customer Support to address queries effectively, ensure positive experiences, and manage feedback constructively.
Candidates should possess skills in Customer Service and Customer Service Management to handle day-to-day service operations, prioritize issues, and maintain service quality standards.
Relevant qualifications such as a diploma or bachelor’s degree in Business, Marketing, Commerce, or a related field are beneficial.
Prior experience in customer-facing roles, preferably in real estate or service-oriented industries, is an advantage.
Strong verbal and written communication skills in English and local languages, along with basic computer proficiency (MS Office, CRM tools), are important.
Ability to work in a fast-paced environment, handle multiple queries simultaneously, and demonstrate a customer-first mindset.

Skills
CRM, Customer Support

Work arrangement
No