Service delivery/Care Coordinator

Looking for Philippines-based candidates
Job Role: Service delivery/ Care coordinator
Compensation: $1,600 AUD / Monthly
Engagement type: Independent Contractor Agreement
Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you'll have flexibility in how you manage your time.
Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.
Who The Client Is: A dedicated home care provider driven by the belief that every individual deserves compassionate, reliable, and personalized support in the comfort of their own home. Our team works closely with clients, families, and care professionals to design care solutions that promote independence, dignity, and overall well-being.
Role Overview: We are looking for a compassionate, detail-oriented Service Delivery / Care Coordinator to oversee the coordination of care services for clients receiving in-home and community-based support. The role ensures that clients receive high-quality, person-centered care while maintaining smooth communication between clients, caregivers, and internal teams.
Key Responsibilities:
Coordinate the scheduling and delivery of home care services in line with client care plans
Serve as the primary point of contact for clients, their families, and support workers
Ensure client needs are met by matching them with suitable caregivers and updating schedules as needed
Manage service delivery coordination and rostering to maintain efficient operations
Perform data entry and data compliance checking to ensure accurate and up-to-date client and service records
Support content updates and marketing tasks as directed
Follow up on client feedback and assist in resolving any service-related concerns
Maintain accurate and up-to-date client records, care plans, and documentation
Collaborate with the care team to ensure compliance with service standards, safety protocols, and regulations
Provide updates on invoice and accounts receivable as required
Assist in the onboarding and orientation of new caregivers and staff
Support internal reporting, documentation, and compliance efforts for service improvement
Identify opportunities to improve operational efficiency and enhance client satisfaction
Perform any other duties as directed by the supervisor or director
Required Skills and Qualifications:
Previous experience in a care coordination, service delivery, scheduling, or administrative support role within the aged care, disability, or community services sector
Strong computer skills and a willingness to learn, with training provided for the right candidate
Strong organizational and time management skills with the ability to manage multiple priorities
Excellent communication and interpersonal skills with a client-focused approach
Proficiency in using scheduling software, CRM systems, and Microsoft Office tools
High attention to detail, accuracy, and documentation management
Ability to work independently while collaborating with a wider support team
Knowledge of care compliance standards and understanding of client confidentiality requirements
Empathetic and professional attitude when working with clients and caregivers
Problem-solving mindset with a proactive approach to challenges
A genuine passion for improving the lives of others through quality service delivery
Work Arrangement & Expectations:
This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
Disclose any existing ongoing roles or client work
Reflect this engagement on their LinkedIn profile (clearly marked as "Independent Contractor")

Skills
CRM, Onboarding, Data Entry, Documentation

Work arrangement
Yes