Account Resolution Specialist

We are hiring an Account Resolution Specialist to join our Shared Service Center team in the Denver Tech Center.
In this role, you will work directly with residents to resolve delinquent accounts, establish payment solutions, and support the collection process while delivering a professional customer experience.
What You Will Do
Contact delinquent account holders by phone, email, and written correspondence to collect outstanding balances.
Negotiate payment arrangements and alternative payment solutions when appropriate.
Maintain accurate records of collection activities, payment plans, and account status updates.
Prepare late notices and assist with legal collection processes, including eviction-related documentation.
Review warrants of restitution and coordinate required follow-up actions.
Monitor payment plans and ensure timely follow-up on outstanding balances.
Partner with internal teams to resolve account discrepancies and support resolution efforts.
Recommend charge-offs when appropriate.
What We Offer
AIR offers a competitive compensation and benefits package designed to reward performance and support your success, including:
Expected base pay of $21.00 to $23.00 per hour, plus commission opportunities based on collections performance. Pay is based on experience, skills, and qualifications.
25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
401(k) plan with employer matching contribution up to 6%.
Paid time off including vacation, sick time, and 14 holidays.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.
What You Have
Strong written and verbal communication skills.
Basic computer proficiency and the ability to learn new systems and software.
Experience using standard office equipment and technology.
Strong attention to detail and the ability to maintain accurate records.
Negotiation and problem-solving skills with the ability to identify practical solutions.
Who You Are
Professional, confident, and comfortable handling difficult conversations.
Patient, empathetic, and able to remain calm under pressure.
Organized and self-motivated, with the ability to work independently and manage competing priorities.
Committed to delivering excellent customer service while achieving business objectives.
Adaptable and resilient in a fast-paced environment.

Skills
Negotiation, Documentation

Employment type
Full-time

Work arrangement
No