Financial Training & ERP Specialist

The Financial Training & ERP Specialist is an important member of KPFF's Finance and Shared Services team, supporting the daily administration, reliability, and continued development of BST, KPFF's enterprise resource planning system. Reporting to the Senior Finance Manager, this role will serve as a primary resource for user support, troubleshooting, security administration, system testing, configuration changes, and new functionality.
This position will work closely with Finance, Accounting, Information Technology, and employees across KPFF to understand system issues, identify practical solutions, and explain technical information in a clear and approachable way. The Financial Systems Analyst will also help document processes, coordinate system changes, and improve how KPFF uses BST as the Finance team assumes greater ownership of the platform.
The ideal candidate is curious, resourceful, and comfortable working through problems that do not always have an obvious answer. Direct BST experience is helpful but not required. This role is well suited for someone with strong enterprise systems experience who enjoys troubleshooting, teaching, and helping users work more effectively.
Key Responsibilities
Systems Administration and User Support
Serve as a primary point of contact for ERP questions, service requests, and system issues, following each item through resolution or appropriate escalation.
Troubleshoot systems and user access issues by identifying root causes, evaluating options, and implementing practical solutions.
Maintain and update user accounts, security roles, permissions, and related system access in accordance with company practices.
Support day-to-day system administration, configuration, data maintenance, and other recurring activities required for reliable BST operations.
Coordinate with internal partners and BST contacts when an issue requires additional technical assistance.
Maintain responsive, service-oriented communication with users and provide updates on open questions, issues, and planned changes.
Testing Implementation and System Improvement
Plan, coordinate, and complete testing for system updates, configuration changes, enhancements, integrations, and new functionality.
Develop test scenarios, document results, identify issues, and confirm that changes work as intended before release.
Support the rollout and implementation of new BST features and initiatives.
Evaluate system issues and requests with attention to their impact on Finance processes, project-based operations, reporting, security, and the employee experience.
Identify features, workflows, or system capabilities that KPFF could use more effectively and recommend practical improvements.
Look for opportunities to reduce manual work, improve consistency, and strengthen processes through system changes, automation, or workflows.
Documentation Training and Business Partnership
Create and maintain system documentation and standard operating procedures.
Explain system issues, changes, and solutions clearly to both technical and nontechnical audiences.
Learn and educate groups on KPFF PowerBI reporting.
Provide individual or group training when users need help understanding a process, resolving an issue, or adopting new functionality.
Partner with Finance and Accounting team members to understand business needs and translate them into clear system requirements or solutions.
Build a working understanding of KPFF's project-based business processes so that system support and recommendations reflect how teams use BST in practice.
Support additional ERP and finance projects as the role and the team's responsibilities continue to develop.
Required Qualifications
Bachelor’s degree in Information Systems, Business, Finance, Accounting, Business Analytics, or a related field, or an equivalent combination of education and relevant experience.
Typically three or more years of experience supporting an ERP, financial system, enterprise application, or related business technology.
Hands-on experience independently troubleshooting application or process issues, identifying root causes, and following problems through resolution or appropriate escalation.
Hands-on experience developing or executing system tests and supporting upgrades, implementations, configuration changes, or new functionality rollouts.
Experience creating and maintaining system or process documentation, user guides, test scripts, training materials, or standard operating procedures.
Ability to understand business needs and translate them into clear system requirements or practical solutions.
Strong written and verbal communication skills, including the ability to explain technical information to nontechnical users.
Strong organizational skills and the ability to manage support requests, testing activities, documentation, and competing priorities.
Collaborative and service-oriented approach, with the ability to work effectively across Finance, Accounting, Information Technology, and operational teams.
Preferred Qualifications
Experience supporting BST or another ERP within an architecture, engineering, construction, consulting, or project-based professional services environment.
Familiarity with project accounting, financial operations, labor and project data, or related business processes.
Exposure to reporting tools, data validation, system integrations, workflow automation, SQL, Power BI, or similar technologies.
Physical Demands and Work Environment
Duties are typically performed in a normal office environment while sitting at a desk.
Ability to work at a computer for several hours per day and communicate by telephone or virtual meeting platforms.
May occasionally need to lift items weighing up to 15 pounds.
Work in our downtown Seattle office five days per week, with flexible work hours between 7:00 a.m. and 5:00 p.m.

Skills
ERP, SQL, Power BI, Accounting, Documentation

Employment type
Full-time

Work arrangement
No