Receptionist and Facilities Administrator

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As a Receptionist and Facilities Administrator at JLL, you will be the first face clients, contractors, and visitors see and the first impression they form of the workplace experience. This role blends warm, professional reception duties with hands-on facilities coordination, covering everything from meeting room management to event logistics and day-to-day office operations. We believe the most effective teams are built when everyone is empowered to thrive, and in this role you will help create that environment every single day through consistent, thoughtful service. What sets JLL apart is our culture of collaboration, locally and across the globe, and you will work closely with facilities, IT, hospitality, and client teams to keep operations running smoothly. If you take genuine pride in creating welcoming spaces and solving problems before they become issues, this is a role where your efforts will be visible and valued.
An overview of the role:
Welcome clients and contractors with warmth and professionalism, guiding them smoothly through the sign-in process
Oversee the reception desk, keeping the front-of-house area tidy, organized, and presentation-ready at all times
Coordinate meeting and conference room bookings, ensuring rooms are cleared promptly and set up correctly for training sessions, meetings, and events
Partner with the IT and hospitality teams to confirm audio-visual equipment and catering arrangements are in place and fully functional for every event
Support the broader facilities team with planned and corrective maintenance activities as needed
Manage access card issuance and assist with related security processes
Handle incoming and outgoing courier deliveries, and respond to facilities and reception tickets raised by client staff
Maintain office supplies, support new hire inductions alongside client managers, and assist with staff moves, relocations, and other ad hoc facilities requests
Follow established health and safety protocols, escalation procedures, and incident reporting guidelines to protect yourself, your colleagues, and visitors
Sounds like you? This is what we are looking for:
Friendly, welcoming personality with a genuine passion for delivering excellent customer service
Strong organizational skills with the ability to manage multiple priorities and good time-keeping
A collaborative, team-oriented mindset and pride in contributing to a best-in-class facilities experience
Positive, adaptable outlook, with the ability to embrace and reflect the client's culture
Professional presentation and a consistently friendly, approachable attitude
Quick learner, comfortable picking up new systems and processes
Prior experience in a customer service role
Prior experience in administration duties
Understanding of basic property and facilities management principles
Experience using ticketing or workplace management systems to track and resolve requests
Demonstrated ability to meet KPIs and deliver on-time resolution of workplace tickets
Proactive, professional approach to stakeholder engagement and customer service
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ546230
Location:
On-site –Sydney, NSW
Job Tags:
Budget Administration, Calendar Management, Confidentiality, Event Management, Microsoft Outlook, Multitasking, Non-Disclosure Agreements, Prioritization, Ticketing Software, Travel and Expense Management, Vendor Management
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online applicatio

Skills
Artificial Intelligence, Vendor Management