Receptionist

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
About JLL –
We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
About the role:
As a Receptionist, you will play a key role within the Receptionist team. Reporting to the Assistant Receptionist Supervisor, you are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.
What this job involves:
anagementReception & Visitor Management
Manage the telephone console, receive and divert incoming calls promptly and professionally
Receive, greet, register, and guide visitors, employees, vendors, and customers in accordance with client security and visitor management procedures
Coordinate with employees regarding visitor arrivals and meeting arrangements
Maintain site-wide knowledge of meeting room locations, office layout, and planned meetings/events
Administer meeting and conference room bookings
Maintain professional grooming, appearance, and customer service standards at all times
Represent JLL and the client in a professional and courteous manner
Security & Access Control
Issue and collect visitor and temporary access badges in accordance with client security procedures
Support access control processes and maintain visitor security compliance
Monitor lobby traffic and ensure proper display of security identification
Verify approvals for photography or video activities in accordance with client guidelines
Follow client-specific SOPs, global security procedures, and workplace protocols
Support Government Dawn Raid SOP procedures, including verification of inspector credentials, coordination with internal stakeholders, management of onsite inspection procedures, and escalation to line manager
Front Office & Workplace Support
Maintain cleanliness and presentation of the front office/reception area at all times
Monitor and ensure pantry and mailroom areas are clean and tidy
Coordinate courier services, inbound and outbound mail, parcels, and deliveries
Accept and process courier deliveries and coordinate distribution to employees
Support guest service requests, including wireless access arrangements and meeting support equipment where applicable
Ensure availability of magazines, brochures, and directory signage
Administrative & Reporting Support
Maintain telephone registers and visitor records
Maintain records for office supplies, service orders, and expenses; assist in invoice processing
Coordinate printing of business cards
Maintain Helpdesk Tracker and escalate issues to the Facilities Manager based on urgency
Compile and maintain lobby traffic, visitor statistics, and reception-related service metrics
Contribute information for monthly operational reports
Utilize client and JLL systems effectively to manage contractors and monitor service performance
Customer Service & Incident Response
Coordinate and support walk-in customer requests and issues following established procedures
Act as a first responder during emergency situations and follow escalation procedures
Coordinate with client security teams and relevant stakeholders during incidents or emergencies
Provide assistance in general administrative activities and other duties assigned by management
Coordinate and assist with local office events and employee engagement activities
Sound like you? To apply you will have:
Diploma or above with relevant experience
Certificate in Secretarial, Business Studies, or equivalent
Computer literacy is a definite pre-requisite
Good command of English and Chinese
What you can expect from us
We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.
With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.
Apply today!
Location:
On-site –Taipei, Taiwan, China
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Skills
Artificial Intelligence