Lead Child Support Technician

About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The target salary range for this position is $25.30 - $31.63. We also offer generous benefits for full-time employees which include but are not limited to:
A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date
Location
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site a minimum of three (3) days per week and up to five (5) days as needed. Employees must work within the state of Colorado on their off-site days.
What You’ll Do
At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.
Division of Economic Security:
Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.
The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).
Denver Human Services is currently seeking highly skilled applicants for the position of Child Support Establishment Lead Technician to work in our dynamic Economic Security Division (ESD).
CSS partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.
The Lead Establishment Child Support Technician:
Provides on-the-job training, mentors new and tenured employees. Collaborates with the training unit on course content, materials and case reviews
Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented. Reviews and analyzes case records and reports for completeness, accuracy and timeliness. Identifies compliance and production problems
Develops or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage
Identifies and evaluates relevant case issues; researches and reviews information to determine appropriate legal actions; participates in the discovery process; interviews and negotiates with parents, prepares legal actions and corresponding documents; may be asked to provide court testimony
Provides work instruction and assists employees with difficult and/or unusual assignments
Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion. Resolves problems encountered during daily operations and determines appropriate solutions. Acts as a mediator when problems occur between clients and employees
Reviews unit procedures, assist in the development or revision of needed procedures. Recommends and implements process improvement. Contributes to the development of the performance enhancement plan, documents performance, provides performance feedback, and furnishes information for the formal performance evaluation
Responds orally to informal grievances and relays information to the supervisor. Documents situations which may be cause for disciplinary action and provides this information to the supervisor
Performs technical work by following an administrative or judicial process to provide services to clients involving establishment, enforcement and/or modification of child support obligations
Performs other related duties as assigned or requested. Any one position may not include all of the duties listed. However, the allocation of positions will be determined by the amount of time spent in performing the essential duties listed above
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
Experience with Colorado's Automated Child Support Enforcement System (ACSES)
Experience with CSE Tools in a professional capacity
Proven Experience with tracking and identifying metrics as measurements of success
Professional experience in process improvement as well as developing and implementing trainings for team members
Desire to mentor team members to support their professional development
Experience with Colorado's Automated Child Support Enforcement System (ACSES)
Experience in LEAN principles
Required Minimum Qualifications
Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Experience Requirement: Five (5) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
Application Deadline
This position is expected to stay open until November 17, 2026. Please submit your application as soon as possible and no later than November 17th at midnight to ensure consideration.
About Everything Else
Job Profile
CS2954 Child Support Technician Lead
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$25.30 - $37.96
Target Pay
$25.30-31.00 Based on experience
Agency
Denver Human Services
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City

Skills
HTML/CSS, Process Improvement

Experience
8+ yrs