Digital Navigator

About Our Job
The Denver Public Library (DPL) is a growing urban library system that serves residents of the City & County of Denver. DPL welcomes more than 4 million visitors annually across its 27 locations, supports Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs each year, and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community and are committed to meeting the evolving needs of Denverites through inspired programming, diverse collections, inclusive spaces, and equitable policies and procedures.
About Our Department:
DPL’s Digital Inclusion department (DI) provides free and equitable access to technology, digital literacy training, and support to help people build digital skills and confidently navigate the modern world. DI oversees and coordinates a variety of technology education opportunities and our system of six ideaLAB makerspaces and helps inform policies and procedures related to DPL’s public computers and circulating technology collection.
About This Position:
DPL is hiring a full-time Digital Navigator to join a team of Digital Navigators in DPL’s Digital Inclusion department. The Digital Navigator program supports Denver Public Library’s efforts to bridge substantial gaps in access to internet, devices, and tech training for Denver communities like immigrants and refugees, people experiencing homelessness, older adults, people with disabilities and low-income households.
As a Digital Navigator, you’ll provide one-on-one technology help to diverse community members at multiple library branches across the DPL system and at trusted community partner sites. You'll work to build trusted relationships with community members referred by library staff and partners. In one-on-one sessions, you’ll help clients identify their digital needs and goals—whether that means securing affordable home internet, accessing devices, or developing basic digital skills for everyday life. You’ll walk them through their options, create an action plan, and provide ongoing support as they work toward those goals.
Digital Navigator work will include:
Scheduling and providing one-on-one appointments, primarily in Spanish and English, to support people with limited technology access, skills, or experience
Helping people find free or affordable home internet service options
Connecting people with sources of low-cost devices, and device repair
Supporting people as they learn to successfully navigate the internet, use online communication tools, create documents and fill out online forms and applications
Responding to customer phone calls, emails and voice mail messages
Checking in with customers to track progress, conducting surveys and evaluations, and maintaining accurate records of services and outcomes
Your schedule will be determined by the needs of the department, which currently includes Tuesday - Saturday, 9AM - 6PM, with one required evening shift, 11AM - 8PM. This is an onsite position that works out of a variety of locations throughout the City of Denver. Digital Navigators generally work out of a different location each day of the week, and work the same schedule at the same locations each week.
About You:
We’re looking for someone who loves helping others learn and grow and is excited to use technology to empower their community. Someone who has experience building relationships with people from diverse backgrounds and is eager to explore new tools and technologies. You will be supporting individuals who may be facing significant life challenges, including housing instability, trauma, or other barriers. Success in this position requires an ability to meet people where they are, practice trauma-informed care, and maintain a calm, respectful presence in emotionally complex situations. While rare, this may occasionally include helping de-escalate frustration or navigating difficult conversations.
Working with the public can be deeply rewarding—and at times, unpredictable. We’re looking for someone who can balance compassion with healthy boundaries, and who values self-care as part of sustainable community work. You’ll be part of a supportive team committed to learning from each other and growing together.
Applicants who speak Spanish fluently are strongly preferred.
Our ideal candidate:
Speaks Spanish fluently
Has two years of public-facing customer service experience
Has experience working with people experiencing homelessness, low-income populations, immigrants, refugees, and/or justice-involved individuals
Has experience providing technology support or training
Enjoys teaching and collaborative problem-solving
Is self motivated and can thrive working independently
Has excellent communication skills (written, phone, virtual, in-person)
Communicates with empathy, cultural humility, and a positive attitude
Understands and can explain basic technology concepts (internet, devices, apps)
Has experience or interest in trauma-informed practices, de-escalation, and working with underserved populations
Can creatively solve problems and remain composed in stressful situations
Is eager to learn new tools and technology
Provides excellent customer service and adapts to changing needs
Can establish appropriate boundaries with customers with care and empathy, and is interested in developing skills to manage secondary trauma and burnout
Has the ability to travel to various locations throughout the City of Denver regularly
Other Things You Should Know:
The starting wage for this position is $25/hour.
This position includes a City and County of Denver benefits package.
The work schedule and locations will be determined by community needs and may change over time, currently we expect the schedule to be Tuesday - Saturday, 9AM - 6PM, with one required evening shift, 11AM - 8PM.
Regular travel between library branches and to community partner locations is required.
Minimum qualifications (Cannot Edit)
About Everything Else (Cannot Edit)
Job Profile
Should default
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Default
Library Hiring Range
Align with role
Starting Pay
Align with role
Agency
Denver Public Library

Skills
HTML/CSS