Supervisor, GBS Operations

The Supervisor, GBS Operations will have to manage and lead a team of documentation representatives / analysts to achieve high customer satisfaction. He/she will have to lead the team to achieve the productivity and quality to meet the requirements of the business service level agreement. He/she will also have to ensure that all individual processes are adhered to and monitored closely.
· Tertiary education is required, with preference for Logistics Management
· Able to speak and write in English
· 3 years of working experience in similar industry with at least 1 year in supervisory capacity
· Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels
· Self-driven and motivated
· Excellent interpersonal, communication and presentation skills
· Professional with positive self-image
· Strong spoken and written communication skills
· Possess Customer Service mindset and passion for service excellence
· Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency
· Manages and leads an efficient and professional team who will exceed customer’s expectation
· Monitors and allocates resources according to productivity level in order to achieve service excellence
· Reviews and identifies customers’ needs and requirements in daily communication with origin and regional offices
· Pro-actively communicates with internal and external customers on industrial, country and company initiatives and changes
· Reviews and implements new initiative from internal and external customers
· Supports and rolls out any system or process enhancement implemented by corporate

Skills
Logistics Management, Documentation

Work arrangement
Hybrid