Senior Healthcare Operations Officer (Part-time, Equity only)

Job Description: Healthcare Operations Officer – HiWox
Engagement: Equity-Based Founding Team Role
Location: Hyderabad
Work Model: Remote / Part-time initially, with operational involvement as required
Domain: HealthTech, Healthcare Management, Digital Health & Wellness Operations
About HiWox
HiWox is a HealthTech and wellness innovation company building a Personalised Wellness Intelligence Platform and Healthcare Operating System (HOS).
Our platform is designed to collect, analyse and interpret health, lifestyle and behavioural data across 9 wellness dimensions to generate explainable, evidence-backed insights, personalised recommendations, wellness rituals and transformation programmes.
We are looking for a Healthcare Operations Officer who can take ownership of healthcare operations, build strategic partnerships, establish operational systems and drive the execution of our healthcare delivery ecosystem.
Roles & Responsibilities
Healthcare Operations: Design and manage end-to-end operational workflows covering user onboarding, health assessments, data collection, consultant interactions, programme execution and follow-ups. Healthcare Partnerships: Identify, approach and establish partnerships with hospitals, clinics, diagnostic centres, gyms, healthcare professionals and other relevant healthcare institutions. Consultant Management: Coordinate nutritionists, fitness trainers, mental wellness professionals and healthcare consultants to ensure structured service delivery and quality user engagement. HiWox Captain Operations: Develop and manage the HiWox Captain operational model, including recruitment, onboarding, training, field coordination, performance monitoring and user retention. Operational Systems & SOPs: Build standard operating procedures, operational dashboards, reporting systems, quality-control mechanisms and performance measurement frameworks. User Journey Management: Monitor the complete user journey, from initial onboarding and assessment to personalised recommendations, wellness programmes, progress tracking and retention. Pilot Execution & Expansion: Drive operational execution of HiWox's initial Bhubaneswar pilot, targeting the first 500 users and 20 partner establishments, and develop systems for expansion into other markets. Compliance & Quality Management: Establish appropriate operational protocols for healthcare documentation, data privacy, consent management, professional coordination and service quality.
Desired Candidate Profile
Bachelor's or Master's degree in Healthcare Management, Hospital Administration, Public Health, Life Sciences, Health Informatics or a related discipline. Experience in healthcare operations, hospital administration, healthcare startups, clinical coordination or wellness programme management. Understanding of healthcare delivery models, hospital/clinic workflows and healthcare partnership development. Strong capabilities in team coordination, process management, operational planning and execution. Ability to develop systems and SOPs from the ground up. Excellent communication, negotiation, leadership and problem-solving skills. Entrepreneurial mindset with the ability to work in an early-stage startup environment.
Engagement & Equity Structure
100% equity-based role. No fixed salary at the initial stage. This is an opportunity to join HiWox's founding team and take strategic ownership of healthcare operations. Equity participation will be determined through mutual discussion based on experience, contribution, responsibilities and long-term commitment. Fixed compensation may be considered after funding and revenue stabilisation. Initial selection process will involve 3–4 strategic discussions, followed by a one-month NDA-based collaboration period. Formal founding team agreement with a proposed five-year equity vesting structure.
Who Should Apply?
We are looking for an entrepreneurial healthcare professional who wants to build healthcare operating systems rather than simply manage routine hospital or clinic operations.
If you are interested in building healthcare partnerships, creating scalable operational frameworks and contributing to the development of an innovative HealthTech ecosystem, we would like to hear from you.
Join HiWox and become part of building the future of personalised wellness and healthcare operations.
Skills: operations,healthcare,healthtech,partnerships

Skills
Negotiation, Onboarding, Documentation

Experience
5+ yrs

Work arrangement
Yes