Consultant, Operational Risk

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
We're seeking a Consultant, Operational Risk to join our Retail Insurance Australia Division, partnering with business leaders to identify, manage and mitigate operational risk while driving stronger risk maturity and culture across the organisation.
In this highly visible role, you'll provide trusted risk advice, support effective risk reporting and governance, and influence improvements in business operations aligned to IAG's Risk Management Strategy, Framework and Risk Appetite Statement. You'll work collaboratively across the business to embed proactive risk practices, strengthen controls and help ensure better outcomes for our customers and communities.
Success in this role will come from your ability to build strong relationships, communicate with impact and influence stakeholders at all levels to champion a positive and forward-thinking risk culture.
If you're passionate about making risk practical, driving continuous improvement and helping build a more resilient organisation, we'd love to hear from you.
What You’ll Do
Support the implementation of IAG's Risk Management Strategy, Frameworks and methodologies to strengthen operational risk maturity across the business.
Provide assurance that customer interactions and processes align with policy requirements, regulatory obligations and expected service standards.
Drive risk maturity uplift initiatives through effective risk activities, stakeholder engagement and positive culture change.
Support business risk profiling, risk assessments and informed risk-taking in line with the IAG Risk Appetite Statement.
Maintain compliance registers and help ensure appropriate controls are in place to meet legal, regulatory and policy obligations.
Coordinate assurance activities, control testing and risk reviews to identify gaps, strengthen controls and support continuous improvement.
Manage the triage and oversight of risk events, issues and breaches, supporting investigation, remediation and regulatory reporting where required.
Coach and guide stakeholders on risk management practices, embedding a proactive risk culture while building capability across the business.
This is a permanent

Skills
Risk Management