Lead, Operational Risk

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
We're looking for a Lead, Operational Risk to join our Retail Insurance Australia Division (RIA), where you'll play a pivotal role in shaping how risk is managed across one of Australia's leading insurers.
As a trusted risk leader, you'll partner with senior stakeholders to identify, assess and mitigate operational risk, while driving stronger risk maturity, governance and decision-making. You'll lead and coordinate operational risk activities across the team, providing direction, coaching and oversight to Operational Risk Consultants while championing a proactive and accountable risk culture.
This is a highly visible role where you'll influence business leaders across the organisation, helping to embed risk excellence, strengthen controls and deliver practical solutions that support better business and customer outcomes. Working within IAG's Risk Management Strategy, Framework and Risk Appetite Statement, you'll play a key role in enhancing operational resilience and driving continuous improvement across the division.
Success in this role will come from your ability to build credibility, engage stakeholders at all levels and translate complex risk challenges into meaningful business outcomes. If you're passionate about leading change, uplifting risk capability and creating a stronger risk culture, we'd love to hear from you.
What You’ll Do
Lead the implementation of IAG's Risk Management Strategy, Frameworks and methodologies to strengthen operational risk maturity across the business.
Drive risk maturity uplift through effective risk practices, stakeholder engagement and sustainable culture change aligned to RIA's risk objectives.
Lead business risk profiling activities and support informed risk-taking in line with the IAG Risk Appetite Statement.
Oversee the design, assessment and testing of controls, ensuring risks are effectively managed and control environments remain robust.
Partner with business leaders to identify risk mitigation strategies, address control gaps and deliver continuous improvement initiatives.
Provide oversight of risk events, issues and breaches, supporting investigation, remediation and regulatory reporting requirements.
Coordinate assurance activities, risk reviews, reporting and risk system management to enhance governance, data quality and business performance.
Lead, coach and develop Operational Risk Consultants while fostering a proactive risk culture and role modelling the IAG Way.