Operations Manager

Company Description Moneta is an AI-powered credit intelligence agent that transforms scattered financial information into clear, bank-ready lending decisions. The platform reconstructs an accurate picture of a borrower’s financial situation, reasons like a credit analyst, and clearly explains every decision it makes. Moneta enables underwriting in minutes instead of days, providing smarter, fully auditable, and transparent credit assessments. While leveraging advanced automation, Moneta keeps humans in control of the credit process, supporting financial institutions in making faster and more confident lending decisions.
Role Description The Operations Manager is a full-time remote role responsible for overseeing and optimizing Moneta’s day-to-day operational processes. This role manages workflows across teams, coordinates project timelines, and ensures that service delivery meets quality, compliance, and performance standards. The Operations Manager will monitor key operational metrics, identify bottlenecks, and implement improvements to support efficient onboarding and support of financial institution clients. Responsibilities include developing and documenting processes, collaborating with product, engineering, and customer success teams, and managing vendor or partner relationships as needed. The role also involves supporting strategic planning, resource allocation, and continuous improvement initiatives to scale operations in a fast-growing, technology-driven environment.
Qualifications
Operational management and process improvement skills, including experience designing workflows, standard operating procedures, and reporting structures.Project and stakeholder management skills, with the ability to coordinate cross-functional teams, manage timelines, and communicate clearly with technical and non-technical partners.Data analysis and problem-solving skills, including the ability to interpret operational metrics, identify trends, and propose actionable solutions.Experience with technology-driven environments, preferably in fintech, financial services, or SaaS, and familiarity with AI-powered or data-intensive products.Strong written and verbal communication skills, with the ability to create clear documentation and provide concise updates to leadership.Comfort working independently in a remote setting, with strong organizational skills and attention to detail.Previous experience in operations, business operations, or program management; leadership or team coordination experience is beneficial.Bachelor’s degree in Business, Operations Management, Finance, or a related field, or equivalent practical experience.

Skills
Data Analysis, Process Improvement, Customer Success, Onboarding, Documentation

Experience
5+ yrs

Work arrangement
Yes