Branch Operations and Service Manager Branch Banking

Group Company: AU Small Finance Bank Limited
Designation: Branch Operations and Service Manager Branch Banking
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#
Job Brief:- AU Small Finance Bank Limited is seeking a seasoned professional to lead and oversee branch operations and service delivery within our branch banking network. This role demands a strategic and operational leader who can ensure seamless branch functioning, optimize customer service standards, and drive compliance with regulatory and internal policies. The ideal candidate will be responsible for managing daily branch activities, enhancing operational efficiency, and fostering a customer-centric environment that aligns with the bank's commitment to financial inclusion and superior service quality. This position requires a deep understanding of banking operations, risk management, and team leadership within the financial services sector.
Responsibilities:-
Oversee and manage all branch operations to ensure efficient and compliant functioning in line with AU Small Finance Bank's policies and regulatory requirements.
Lead and develop branch teams to deliver exceptional customer service, ensuring high levels of customer satisfaction and retention.
Implement and monitor operational controls to mitigate risks related to cash handling, transactions, and compliance.
Coordinate with internal audit and compliance teams to address operational gaps and ensure adherence to statutory guidelines.
Drive process improvements and operational excellence initiatives to enhance branch productivity and service delivery.
Manage branch budgets, resource allocation, and performance metrics to achieve financial and operational targets.
Resolve escalated customer issues promptly and effectively, maintaining the bank’s reputation for service excellence.
Collaborate with sales and product teams to support business growth through cross-selling and up-selling banking products and services.
Ensure timely and accurate reporting of branch performance, operational incidents, and compliance status to senior management.
Stay updated with industry trends, regulatory changes, and technological advancements to continuously improve branch operations.
Skill:-
Branch Operations Management
Regulatory Compliance
Risk Management in Banking
Customer Relationship Management
Team Leadership and Development
Process Improvement and Operational Excellence
Financial Reporting and Budgeting
Conflict Resolution and Escalation Handling
Cross-Selling and Product Knowledge
Audit Coordination
Cash Management Controls
Preferred Qualifications:-
Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent postgraduate qualification preferred.
Minimum of 7-10 years of experience in branch operations and service management within the banking or financial services industry, with proven leadership capabilities.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
Physical: #*Physical*#
Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
Travel: #*Travel*#
Vehicle: #*Vehicle*#
Work Permit: #*Work Permit*#
Other details
Pay Rate: #*Pay Rate*#
Contract Types: #*Contract Types*#
Time Constraints: #*Time Constraints*#
Compliance Related: #*Compliance Related*#
Union Affiliation: #*Union Affiliation*#

Skills
Process Improvement, Risk Management, Regulatory Compliance

Experience
7-10 yrs

Employment type
Full Time

Work arrangement
No