Account Manager

About Us
EBC Financial Group (“EBC”) is a global multi-asset brokerage firm with operations across the world. It's different operating entities are regulated by the respective regulators such as the Financial Conduct Authority (FCA) which regulates EBC Financial Group (UK) Ltd, the Cayman Islands Monetary Authority (CIMA) overseeing EBC Financial Group (Cayman) Ltd, EBC Financial Group (Australia) Pty Ltd under the purview of the Australian Securities and Investment Commission (ASIC) and many more in the pipeline. With over 500 professionals across more than 20 offices worldwide, we are committed to delivering innovative trading solutions and outstanding client service.
Joining EBC means becoming part of a collaborative, fast-paced environment where your ideas and growth matter. Our advanced trading platform offers CFDs in Forex, Commodities, Indices, and Shares; serving clients with speed, reliability, and ease of use.
Why collaborate with EBC Financial Group?
We are recognised as the "Most Trusted Broker" and " Best Trading Platform" at World Finance Forex Awards 2025.
We received the “Best CFD Provider” award at the 2025 Online Money Awards.
For more information on EBC Financial Group, please visit: https://www.ebc.site/.
Objective
Account Manager is the front‑line customer support to deliver professional, compliant assistance across channels, ensure a seamless client experience, and coordinate with internal functions to resolve requests accurately and on time.
Responsibilities
Provide front‑line support to customer via online channels with strong attention to detail.
Answer queries and resolve client issues related to products and promotions.
Handle customer feedback and complaints professionally; escalate when needed.
Record and update CRM, customer data and other relevant information.
Review client KYC documents in line with policies and procedures.
Support departmental documentation needs, translate customer announcements when required.
Achieve KPIs and complete tasks assigned by the line manager.
Perform other related duties as assigned.
Requirements
Education
Degree in Economics, Business, Linguistics, or related fields.
Experience
1+ years in Account Management or Client Service within Financial sectors.
Skills
English or Mandarin is a plus.
Clear communication, effective escalation, attention to detail, data confidentiality, and strong cross‑functional collaboration.
What We Offer:
Market competitive compensation and benefits.
Opportunities for professional growth and development.
A dynamic work environment focused on innovation and excellence.
An equal opportunity employment experience that values diversity and inclusion.
Apply Now!
*Please note that by submitting an application to us, you consent to our processing of personal data about you that is provided by you and otherwise lawfully collected by us (which may include sensitive data) for our company's recruitment purpose. Where you provide us personal data of others, you further undertake that we are permitted to receive and process such data for the purpose for which you provided it. You may send your queries or request for support concerning our personal data processing activities to careers@ebc.com.

Skills
CRM, Account Management, Customer Support, Documentation

Experience
1+ yrs

Work arrangement
Yes