Technical Specialist

What are we offering you?
Permanent Role
*** Residential Allowance! $$$
Training - commensurate with experience
Rewards & Recognition Program
Paid Birthday Leave
Discounted health insurance with Medibank
Novated Leasing options
Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers
Who will you be working with?
Wabtec Global Freight Services provides offering to customer which include technology, people, and processes, designed to maximize reliability and availability of customers’ locomotives at optimal operating costs. These tailored solutions meet each customer’s operating needs for fleet strategy, and changing business trends, ensuring we help customers achieve their desired business outcomes. These offerings include tailored Maintenance Contracts, Overhauls, Asset Performance Management, Upgrades and modernisations.
Learn more about our business here – Freight Services
Reporting to the Service Leader, the Technical Specialist will support a Battery Electric Locomotive Project more specifically FLX Drive Locomotives.
Where is the position located?
Port Hedland
Roster: 7 days on, 7 days off- this role can be residential or FIFO from Perth CBD
What will your typical day look like?
Work hand in hand with the customer for implementation of new Battery Electric Locomotives (BELs) across all facets of operations, maintenance, and engineering;
Coordinate implementation of field modifications and monitor effectiveness;
Develop a deep understanding of the customer’s business to identify opportunities for account growth;
Ensure timely resolution of customer issues and customer satisfaction;
Interact with Wabtec teams regionally on issues, product development and training;
Monitor Fleet performance and communicate trends to parts ordering and lead min max levels;
Operate safely and under site isolation processes;
Provide coaching and assistance to customer on product maintenance, troubleshooting and repair;
Perform joint investigation of failed components with the customer for warranty administration;
Partner with the customer to develop and have a smooth transition of BELs into operations;
Achieve Wabtec internal training certification training within 18 months;
Respond to requests for troubleshooting, failure support, field modification oversight, issue feedback and engineering support;
Manage day-to-day material requisition transactions to ensure timely supply of required parts and materials;
Report on fleet performance criteria and contribute to customer monthly meetings including reliability trends, root cause analysis and pareto charts;
Track product performance metrics and issue recommendations for continuous improvement; and
Take ownership of on-site technical fleet performance to ensure optimum product reliability.
What do we want to know about you?
Grade A Electrical License or equivalent;
Ability to effectively manage several projects simultaneously in a dynamic and face paced environment;
Demonstrated ability to support and resolve problems with customer focus;
Experience working within the Rail Industry preferably on Wabtec / GET locomotives;
Strong customer service mindset;
Strong oral and written communication skills;
Strong interpersonal and leadership skills;
Ability and willingness to travel internationally and domestically as required;
A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal;
Ability to work in the Pilbara region of Western Australia namely Port Hedland;
Effective problem-solving skills and ability;
Strong computer literacy with demonstrated proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint and Outlook; and
Ability to independently develop, maintain and manage spreadsheets, technical reports, project trackers and professional customer facing documentation.
Applicants must have current working rights in Australia. Please note that visa sponsorship is not available for this position.
Successful candidates will be required to complete background and criminal history check.
We thank all applicants for their interest; each application will receive a response.
We do not accept unsolicited contact from recruitment agencies.

Skills
Excel, Documentation

Employment type
Full-time

Work arrangement
No