Compliance Officer, Malaysia - Global Payment

Global Payment Compliance builds the regulatory compliance team, systems, and controls that proactively mitigate regulatory risk and enable business growth through robust frameworks and global license acquisition.
We are compliance risk managers, driving an effective, end-to-end framework across markets. We are also partners to the business, working closely with teams to support growth through global licensing coverage, sound regulatory strategy, and sustainable compliance solutions. We navigate complex and evolving regulatory requirements across global markets, bringing those requirements into business decisions early, building scalable frameworks, and securing critical licenses along the way. That work is what earns regulatory trust and makes growth possible in new and existing markets.
You will shape compliance strategy at a global scale, directly influencing how Global Payment enters markets, builds products, and grows sustainably.
About the team
In line with ByteDance's globalization plans, there has been an increasing demand for payment services and financial services—including digital payments, merchant acquiring, money transfer, and capital markets activities—to support and enhance our current business needs and expand our service offerings to end users. Whether it is facilitating payments to creators and users to drive user growth, enabling paid services for consumers, or expanding into regulated capital markets activities, payments and financial services have become critical components of our integrated global service offerings.
The Global Payment Compliance team builds the regulatory foundation that enables our business to scale securely worldwide. We design the systems, controls, and frameworks that proactively mitigate risk, while unlocking new growth opportunities through global license acquisition.
We are more than just compliance risk managers, we are strategic partners to the business. By navigating complex and rapidly evolving regulatory landscapes, we integrate compliance into product decisions from day one. Our work in securing critical licenses, shaping sound regulatory strategy, and building scalable compliance solutions is what earns regulatory trust and makes global expansion possible.
In this role, you will shape compliance frameworks on a global scale, directly influencing how our payment ecosystem enters new markets, builds innovative products, and grows sustainably.
About the Role
We are seeking a Compliance Officer, Malaysia to establish and drive the compliance function for our Credit Services and Buy Now Pay Later (BNPL) business in Malaysia. The ideal candidate will possess deep expertise in Malaysian consumer credit regulations, Shariah financing frameworks, and AML/CFT compliance, alongside hands-on experience interfacing with local regulatory bodies.
As Malaysia transitions its consumer credit landscape under the Consumer Credit Act (CCA), this role will be pivotal in securing and maintaining necessary consumer credit and Shariah-compliant financing licenses under the Consumer Credit Oversight Board (CCOB) / Consumer Credit Commission (Suruhanjaya Kredit Pengguna - SKP) and relevant authorities (including Bank Negara Malaysia - BNM where applicable).
This role requires a self-driven, adaptable, and resourceful leader capable of navigating evolving regulatory frameworks in a fast-paced global fintech environment.
This role will be based onsite at our office and will require a 5-day onsite work arrangement.
Responsibilities
- Regulatory Compliance & Licensing: Serve as the primary compliance officer for Malaysia consumer credit operations, ensuring adherence to the Consumer Credit Act, CCOB/SKP guidelines, Bank Negara Malaysia (BNM) policy documents, and applicable credit service regulations.
- Shariah Compliance Oversight: Oversee compliance requirements for Shariah-compliant consumer financing products (e.g., Islamic BNPL / Murabahah / Tawarruq structures), coordinating with internal/external Shariah advisors and ensuring alignment with Shariah governance standards.
- Internal Controls & Programs: Develop, implement, and maintain comprehensive compliance programs, internal policies, SOPs, and training tailored to consumer financing and BNPL activities (including fair treatment of financial consumers, responsible lending, credit risk disclosure, and consumer data handling).
- AML/CFT & Financial Crime: Manage end-to-end AML/CFT/CPF policy implementation, customer due diligence (eKYC), sanctions screening, and transaction monitoring specifically tailored to consumer loan and BNPL portfolios.
- Regulatory Reporting & Relations: Manage day-to-day regulatory relationships with CCOB/SKP, BNM, and other local statutory bodies. Ensure timely and accurate submission of all regulatory reports, risk disclosures, and data returns.
- Advisory & Governance: Provide strategic compliance advisory to product, business, and legal teams on new BNPL product and feature launches, credit scoring models, marketing disclosures, and merchant onboarding.
Requirements
Minimum Qualifications:
- Bachelor’s Degree in Law, Business, Finance, or a related discipline.
- 5+ years of regulatory and AML/CFT compliance experience within consumer lending, BNPL, credit service providers, or financial institutions in Malaysia.
- Strong knowledge of the Consumer Credit Act (CCA) framework, CCOB / SKP regulatory developments, and BNM regulations (e.g., Fair Treatment of Financial Consumers, AML/CFT - Digital Services/Sector, eKYC guidelines).
- Hands-on understanding of Shariah financing principles and Islamic consumer credit products (Islamic BNPL / Shariah-compliant financing).
- Proven experience interfacing with local Malaysian regulatory authorities (CCOB Task Force, BNM, MoF, or KPKT).
Preferred Qualifications:
- Experience securing or managing consumer credit, moneylending, financing, e-money, or payment licences in Malaysia.
- Familiarity with credit reporting frameworks (e.g., CTOS and CCRIS) and consumer credit data governance requirements.
- Relevant professional certifications such as ICA, ACAMS, or a Shariah advisory or compliance qualification.
- Experience conducting enterprise-wide risk assessments (EWRA) and designing compliance monitoring programs in a high-growth fintech or technology environment.
- Direct experience leading Malaysian licence applications end to end, from pre-application regulatory engagement through approval and post-licensing implementation.
- Experience building or scaling the compliance function of a newly launched or rapidly growing regulated fintech, BNPL, or consumer finance business in Malaysia.
- Prior experience at a regulator, regulated financial institution, or professional or advisory firm covering Malaysian financial services or consumer credit regulation is a plus.
- Working knowledge of Malaysia’s PDPA and related data governance and cross-border data transfer considerations relevant to consumer finance and digital onboarding.
- Strong leadership and stakeholder management skills, with the ability to manage competing workstreams and partner effectively across a fast-paced, matrixed organization.

Employment type
Regular