Account Review Specialist

This is a Fully Remote Job
About Our Client:
The organization operates within the financial services industry, focusing on helping customers and businesses make informed financial decisions to support community growth and success. As a wholly owned subsidiary of a major banking institution, this team provides payment platforms and ecosystems serving over 1.5 million customers worldwide. It addresses challenges in transaction processing, customer service, and innovation to deliver tailored payment solutions leveraging advanced technology.
About the Opportunity:
The ACCOUNT REVIEW SPECIALIST plays a key role in managing relationships with assigned business accounts, serving as the primary contact for program administrators or relationship managers. The position focuses on resolving operational issues, supporting delinquency management, and facilitating system and program implementations to improve client processes. By promoting efficient program management and electronic solutions, this role lifts service quality and maintains client satisfaction through ongoing communication, training, and issue resolution.
Responsibilities:
Serve as main day-to-day contact for assigned business accounts
Resolve operational problems using a consultative approach
Assist with delinquency management and program implementations
Promote adoption of electronic and web-based solutions over paper reports
Identify and report issues affecting account quality
Maintain accurate records of assigned portfolio details
Follow up on client inquiries and provide training and updates
Coordinate with internal teams to ensure service delivery
Primarily communicate with customers via telephone and email
Requirements:
High school diploma or equivalent
Three to five years of customer service experience
Effective verbal, written, and interpersonal communication skills
Proven ability to handle customer complaints, problems, and inquiries tactfully
Strong telephone communication skills including listening and empathy
Thorough knowledge of relevant operational processes, procedures, and products
Proficiency with computer systems for reporting and troubleshooting
Ability to perform interest calculations and account adjustments
Strong analytical and problem-solving skills
Capacity to manage multiple tasks and deadlines simultaneously
Pay Range and Compensation Package:
Pay range: $20.87 to $27.84 per hour
Benefits & Perks:
Healthcare including medical, dental, and vision insurance
Basic and optional term life insurance
Short-term and long-term disability coverage
Pregnancy disability and parental leave
401(k) plan and employer-funded retirement plan
Paid vacation ranging from two to five weeks based on salary grade and tenure
Up to eleven paid holidays
Adoption assistance
Sick and Safe Leave accruals up to 80 hours per calendar year
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Experience
3-5 yrs

Work arrangement
Yes