Sr Training Coordinator MX

Job Ref ID: JR0088328
YOUR MISSION
You will be the operational driver of training and development across Glovo's BPO hubs in the CEECA region. Over the next 12-18 months, your challenge is to bridge the gap between QA and training, optimize our LMS, and empower local trainers to ensure our agents deliver a 5-star experience.
THE JOURNEY
Coordinate the rollout and track completion of trainings and onboardings across CEECA hubs.
Act as the bridge between Quality Assurance (QA) and Training, using QA data to target upskilling sessions.
Collaborate with the Content team for English materials and help local trainers adapt them without doubling the work.
Administer the Evolve LMS platform, track monthly training hours against the budget, and partner with WFM for scheduling.
Empower local BPO trainers, delegate daily monitoring, and run quarterly spot checks to ensure Glovo's quality standards.
WHAT YOU WILL BRING TO THE RIDE
Must have
2-3 years of experience in training coordination, L&D, or operations within a customer service in-house/BPO environment.
Hands-on experience managing Learning Management Systems (LMS).
Strong analytical skills to track training adherence, completion rates, and budgets.
Excellent communication and stakeholder management skills.
Fluency in English (required).
Nice to have
Experience in a tech, marketplace, or high-growth environment.
Familiarity with content creation tools like Canva and Genially.
Additional regional CEECA language.

Employment type
Full-time

Work arrangement
No