ServiceNow Architect (f/m)

Serves as the enterprise design authority for the corporate ServiceNow platform ecosystem, defining the architectural vision, technical standards, and multi-year platform roadmap. Owns the Common Service Data Model (CSDM 5.0) strategy, integration architecture, and technical governance to ensure all solutions across ITSM, ITOM, CSM, and custom applications remain secure, performant, and upgrade-resilient. Partners with Product Stream Managers, Lead Developers, and corporate enterprise architects to translate complex business demands into scalable platform capabilities while strictly preventing customization sprawl.
Key Responsibilities:
Platform Strategy & Architectural Roadmap
Architectural Vision: Define and maintain the target architecture, reference patterns, and multi-year technology roadmap for the corporate ServiceNow platform and owns technical debt reduction roadmaps
New Capability Evaluation: Evaluate major ServiceNow family releases and Platform emerging capabilities (e.g. Workflow Studio, IntegrationHub, App Engine, Platform Intelligence, NowAssists) to advise leadership on adoption, licensing implications, and technical readiness.
Integration & Security Architecture
Integration Patterns: Design secure, scalable integration patterns for connecting ServiceNow with enterprise systems (SAP, Azure Entra ID, Microsoft 365, internal Data Lakes, and monitoring tools).
API Governance: Enforce standardized REST/SOAP integration contracts, webhook handlers, and IntegrationHub spoke usage
Platform Security & Least Privilege: Architect security role mappings, Access Control Lists (ACLs), encryption standards, and scoped application boundaries, ensuring zero unauthorized privilege escalation and full compliance with corporate security and data privacy mandates (GDPR, AI Act).
Governance & Technical Authority
Technical Review Board (TRB): Act as the core decision authority on the platform TRB, evaluating incoming solution designs, approving architectural spikes, and enforcing the "Configure First, Customize Last" principle.
Pre-Approved "Paved Roads": Create and publish reusable architectural blueprints, and standard templates that allow development squads to build with autonomy and velocity.
Squad Enablement & Coaching: Guide and coach Lead Developers across distributed squads, ensuring that implementations adhere to enterprise platform standards.
Experience & Qualifications
Experience: 8 to 12+ years in enterprise IT, with at least 5 years of dedicated, hands-on architectural experience on the ServiceNow enterprise platform.
Platform Depth: Proven track record of architecting multi-module ServiceNow environments, including deep knowledge, but not limited to, of ITSM, CMDB/CSDM, Service Portal/Employee Center, IntegrationHub, Flow Designer, and Scoped Architecture.
Integration Mastery: Strong background in enterprise integration architecture (REST/SOAP, JSON/XML, OAuth 2.0 Bearer authentication, MID Server clustering, event-driven messaging).
Enterprise Frameworks: Solid working knowledge of enterprise architecture methodologies (TOGAF) and modern service management principles (ITIL 4 / ITIL 5 value streams).
Leadership & Influence: Outstanding stakeholder management skills with the proven ability to defend platform standards, negotiate with senior business leaders and mentor technical teams without direct disciplinary authority.
Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience.
Certifications
Mandatory / Required:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
At least two Certified Implementation Specialist (CIS) certifications (e.g. CIS – Data Foundations, CIS - ITSM, CIS - Discovery, CIS - Event Management, or CIS - CSM)
Highly Desirable:
ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA)
TOGAF 9 / 10 Enterprise Architecture Certification
ITIL 4 Managing Professional / Strategic Leader or ITIL Foundation
Advantageous:
Cloud platform architecture certifications (AWS Certified Solutions Architect, Microsoft Azure Solutions Architect Expert)
Information Security credentials (CISSP, CISM, or ISO 27001 Foundation)

Skills
AWS, Azure, SAP

Employment type
Full-time

Work arrangement
Hybrid