Senior Group Director Boutique Excellence, Northeast

Senior Group Director, Boutique Excellence – Northeast Region
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the Role:
CHANEL is seeking a Senior Group Director, Boutique Excellence, Northeast Region to lead the regional execution of Boutique Excellence priorities across Retail Operations, Performance, and Transformation.
Reporting to the Head of Boutique Excellence, USA, with a dotted-line relationship to the Head of Retail, Northeast, this leader will serve as the key connection between corporate Boutique Excellence teams and the regional retail organization. The role will ensure that operational standards, performance priorities, and transformation initiatives are translated into clear, practical, and consistent execution across Fashion Boutiques, lease doors, and Multi-Brand Select locations.
This leader will partner closely with regional retail leadership to strengthen operational excellence, enable data-informed decisions, support planning cycles, and ensure new initiatives are effectively embedded in the field.
What Impact You Can Create at CHANEL:
Regional Boutique Excellence Leadership
Serve as the regional leader and primary liaison for Boutique Excellence, aligning corporate priorities with the needs of the Northeast retail organization.
Partner with the Head of Retail, Senior Group Directors of Retail, and boutique leaders within the Northeast region to establish clear priorities, drive accountability, and enable consistent execution.
Foster a connected regional community across Boutique, lease, and Multi-Brand Select locations, sharing best practices and strengthening consistency in ways of working.
Translate regional feedback, business needs, and opportunities into actionable insights for the corporate Boutique Excellence team.
Retail Operations
Lead regional operational excellence across boutique standards, inventory controls, Heart of House capabilities, asset protection, maintenance, systems, and policy adherence.
Conduct regular boutique visits, audits, training, and coaching to identify opportunities, reinforce standards, and support continuous improvement.
Oversee operational readiness for boutique openings, moves, closures, inventories, and key business events.
Partner with cross-functional teams to resolve operational challenges and identify opportunities to simplify processes, improve the employee experience, and support the client journey.
Build the capability of regional Operations leaders through hiring, onboarding, development, succession planning, and performance support.
Performance & Planning
Partner with the corporate Boutique Excellence Performance team and regional retail leadership to drive alignment on performance management, reporting, and planning.
Support key financial planning cycles, including annual budgets, forecasts, quarterly goal-setting, and regional performance reviews.
Coordinate boutique-level sales allocation and support regional headcount planning in partnership with Retail, Finance, and Human Resources.
Consolidate relevant commercial, operational, and people data to provide regional leaders with clear performance insights, risks, and opportunities.
Monitor key performance indicators, including sales, productivity, inventory accuracy, shrink, damages, operational costs, and workforce metrics—and support action planning as appropriate.
Transformation & Field Enablement
Partner with the corporate Boutique Excellence Transformation team to deploy strategic initiatives and new ways of working across the Northeast Region.
Ensure transformation initiatives are effectively embedded within boutiques through thoughtful planning, field communication, training, adoption support, and follow-up.
Collect, synthesize, and communicate field feedback, identifying risks, resource considerations, and opportunities to improve rollout and long-term adoption.
Work closely with the Group Director of Transformation to maintain an integrated field cadence and retail calendar that considers boutique capacity, business priorities, and available resources.
Champion change management across the region, helping boutique teams understand the purpose, value, and practical application of new initiatives.
What You Will Bring
Deep expertise in multi-store luxury retail, including boutique operations, inventory management, operational controls, and talent development.
Strong business acumen and the ability to interpret operational, commercial, and people-related performance data to identify opportunities, inform decisions, and drive action.
Proven ability to influence and build trusted partnerships with senior retail leaders, boutique teams, and corporate cross-functional stakeholders.
Demonstrated experience translating strategic priorities into clear, practical field execution—balancing business objectives, boutique capacity, and the employee and client experience.
A collaborative, highly organized, and hands-on leadership style, with sound judgment, strong follow-through, and exceptional attention to detail.
A continuous-improvement mindset, with a demonstrated ability to simplify processes, lead change, and strengthen consistency across a multi-boutique network.
An unwavering commitment to CHANEL standards, with the pragmatism to create efficient, scalable solutions that enable boutique teams to perform at their best.
Position Requirements:
Bachelor’s degree required.
10+ years of progressive retail leadership experience, including multi-store operations leadership; experience in performance management, planning, or transformation preferred.
Demonstrated ability to lead through influence and partner effectively with senior retail, corporate, and cross-functional stakeholders.
Strong business acumen, including experience with budgeting, forecasting, sales planning, headcount planning, reporting, and retail performance metrics.
Expertise in retail operations and inventory controls, including reconciliation, cycle counts, shrink, and inventory processes.
Strong analytical skills and proficiency in Excel, PowerPoint, and business-intelligence reporting tools.
Proven ability to lead change, translate strategy into field execution, and manage multiple initiatives in a fast-paced environment.
RFID knowledge preferred.
Ability to travel up to 50%.
Hybrid role requiring a minimum of three days per week in boutiques; candidates must reside within the Northeast Region.
Compensation:
The anticipated base salary range for this position is 138,000-170,000. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits, and perks.
Benefits and Perks:
Wellbeing resources include dedicated paid time off for wellbeing: 2-week August Office Closure and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, de

Skills
Excel, Onboarding, Inventory Management