Head of Education, Fragrance & Beauty

Head of Education, Fragrance & Beauty
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the Role:
CHANEL is looking for a visionary Head of Education, Fragrance & Beauty to join our Fragrance & Beauty division, reporting to the Head of Retail. This is an opportunity to reimagine what education means for a luxury beauty house — not just training, but a transformational, future-forward function that drives culture, performance, and client obsession at scale.
You will be the architect of a modernized education ecosystem, setting the strategic vision for how our Beauty Advisor community learns, grows, and connects with clients in a rapidly evolving retail landscape. This role leads a team of Education Executives and a distinguished group of national expert talent — including National Makeup Artists, Skincare Experts, and Fragrance Experts — and demands a leader who can inspire deep craft alongside bold strategic thinking.
At the heart of this role is a powerful content mandate: you will create original education content tailored to the US market while also translating and adapting global education content for local relevance and impact. This role sits at the intersection of people development, consumer insight, creative content production, and market intelligence — and calls for a leader who thinks boldly and builds deliberately.
Our ideal candidate brings deep expertise in beauty education, a genuine curiosity about where retail and consumer behavior are heading, and the courage to challenge the status quo with blue-sky thinking.
What Impact You Can Create at CHANEL
Reimagine the future of beauty education — lead a comprehensive modernization of CHANEL’s education approach to meet the expectations of today’s teams and tomorrow’s clients, drawing from competitive landscape analysis, consumer behavior shifts, and emerging learning modalities
Lead an exceptional team of educators and craft experts — directly oversee a team of Education Executives and national specialists including National Makeup Artists, Skincare Experts, and Fragrance Experts, developing each individual’s expertise and elevating the collective output of the team
Own the full content creation lifecycle — develop original, locally relevant education content for the US market AND synthesize and adapt CHANEL Global education content to ensure it resonates with our teams and clients at the local level; bridge the global vision with the nuance of the US market
Design the education strategy of the future — define what tools, capabilities, formats, and structures the education function needs to remain best-in-class and competitive in a rapidly changing environment
Unlock new ways our teams learn — assess and address retail opportunities and evolving advisor community learning needs; translate those insights into dynamic, impactful programming that measures and proves training impact
Lead a cross-functional, insight-driven approach — partner with the Chanel US Insights Team, external consultants, and internal market stakeholders to ground education in real consumer data and outside-in thinking
Govern education quality across channels and markets — ensure consistency, brand integrity, and measurable effectiveness of all education programming across every touchpoint
You Are Energized By
Staying ahead of market trends — competitive analysis, consumer behavior, and retail innovation genuinely excite you; you bring those insights back to shape strategy
Creating content that moves people — whether crafting an original training module for a US product launch or adapting a global campaign into a locally resonant learning experience, you find deep satisfaction in the creative and editorial process
Leading a team of diverse specialists — you know how to bring together strategic educators and highly specialized craft experts (makeup, skincare, fragrance) under a unified vision and a culture of excellence
Translating ambiguity into clarity — you thrive in environments of transformation and complexity, navigating competing priorities without losing sight of the big picture
Connecting people to purpose — inspiring a team and a community of Beauty Advisors to learn, grow, and deliver extraordinary client experiences is what gets you out of bed
Cross-functional collaboration — you naturally build bridges between internal markets, global partners, external consultants, and field teams to get to the best answer
Challenging the status quo — you ask, “why do we do it this way?” and have the experience and confidence to propose something better
Data-informed decision making — you use insights and impact metrics to guide content creation, program evolution, and resource investment
What You Will Bring to the Team:
A proven track record of leading education or L&D functions at scale within luxury beauty, retail, or a similarly client-centric, brand-driven environment
Experience managing teams of both strategic educators and technical craft specialists — you understand how to lead and develop National Makeup Artists, Skincare Experts, and Fragrance Experts with equal credibility and care
Strong content creation capabilities — demonstrated experience developing original education and training content for a local or regional market, with an editorial eye for brand voice, storytelling, and learning effectiveness
Experience adapting and synthesizing global content for local market application — you understand how to honor a global vision while making it land authentically at the market level
Visionary strategic thinking combined with the operational rigor to implement — you can zoom out to define the future and zoom in to execute against it
Deep knowledge of modern learning methodologies, digital education platforms, and how adult learners engage in a retail environment
Experience conducting or commissioning competitive and consumer landscape analysis to inform education strategy
A strong point of view on how education roles and team structures need to evolve to meet a modernized retail model, including geography and coverage considerations
Demonstrated ability to lead, coach, and develop high-performing teams with empathy, clarity, and accountability
Strong business acumen and budget governance — you understand P&L dynamics, resource optimization, how education directly contributes to revenue growth; and can plan, manage, and optimize a significant annual budget
Exceptional communication and influencing skills with senior stakeholders, cross-functional partners, and field teams alike
Position Logistics:
Partially Remote: Role requires a minimum of three days in-person office presence in New York City
Minimum 15 years of experience, preferably 10+ years leading large hybrid teams
Education Requirements
Travel requirements (best communicated in percentage or days per week.)
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation:
The anticipated base salary range for this position is $230,000through $250,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks:
Wellbeing resources include dedicated paid time off for wellbeing 2-week August Office Closure and a Wellbeing fund
Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
Generous paid time off policies to include vacation, holiday, sick and volunteer days
401K and other incentives
Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.