Leasing Co-Ordinator

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
Join a premium Build to Rent operation as it mobilises a brand-new 443-apartment asset, playing a central role in shaping the resident experience from first enquiry through to long-term tenancy. This is a highly visible, customer-facing role at the heart of a flagship project, offering genuine variety across leasing, marketing, and property management.
An overview of the role:
You will provide exceptional Property Management support while upholding the brand standards established for the asset. In this highly customer-focused role, you will play a critical part in the leasing process to maximise returns and minimise vacancy downtime. Your primary focus will be conducting engaging leasing inspections and actively engaging with residents to support retention strategies, while also acting as a versatile cross-functional team member. A solid understanding of broader property management operations is essential, enabling you to move seamlessly between leasing and property management duties as operational needs dictate.
This role reports to the Leasing Manager and works closely with Resident Services, Marketing, Finance, and Operations teams to ensure a flawless resident journey from prospect to long-term resident.
Key responsibilities:
Leasing
Assist the Leasing Manager in mobilising a brand-new Build to Rent asset with 443 apartments.
Manage all inbound enquiries, including in-person, phone, and email enquiries.
Respond to initial queries, manage available stock, and schedule site tours for prospective residents.
Conduct engaging, high-quality, customer-centric site tours, including weekends as required.
Assist in the creation and uploading of rental listings across required online platforms.
Maintain and manage the prospect database to ensure accuracy, completeness, and effective segmentation.
Support the preparation of weekly leasing dashboards, including enquiry volumes, inspections, and applications received.
Conduct follow-ups with prospects to improve conversion rates and maintain data accuracy.
Record and analyse feedback from site tours to improve conversion and inform retention strategies.
Monitor competitor pricing and market trends to maintain competitive positioning while achieving premium rental outcomes.
Support the Leasing Manager in achieving leasing targets, conversion metrics, and rental yields.
Liaise with Resident Services and Maintenance teams to coordinate smooth resident move-ins and move-outs.
Marketing and lead generation
Collaborate with marketing teams on targeted campaigns to attract ideal resident demographics.
Optimise digital channels, including property websites, social media, and listing platforms.
Build relationships with corporate clients, relocation agents, and local businesses.
Support online reputation management through proactive engagement and review responses.
Property management and operations support
Seamlessly transition between leasing duties and general property management tasks to support the wider team during peak operational periods.
Demonstrate a holistic understanding of the property management lifecycle to support the broader operational success of the asset beyond leasing alone.
Assist the Resident Services and Maintenance teams with daily property management operations, including resident enquiries, maintenance requests, and tenancy administration.
Liaise closely with Resident Services and Maintenance teams to coordinate smooth resident move-ins and move-outs.
Resident retention and community building
Support the Leasing Manager and Resident Services team in implementing retention strategies.
Collaborate with the Community Manager to enhance resident satisfaction and engagement.
Assist in resolving escalated leasing-related or resident concerns.
Support community events and engagement initiatives.
Lease administration and compliance
Ensure all lease documentation complies with relevant residential tenancy legislation and company policies.
Support lease renewal processes to maximise retention and rental growth.
Maintain accurate leasing records, systems, and reporting tools.
Coordinate with internal teams to ensure seamless resident transitions.
Customer experience and brand expectations
Deliver exceptional, highly personalised customer service aligned with premium brand expectations at every touchpoint.
Create memorable, personalised tour experiences to maximise conversion and ensure a welcoming environment.
Actively promote community initiatives to drive engagement, retention, and resident satisfaction.
Assist with resident inductions in collaboration with the Resident Services Manager, ensuring a seamless handover.
Success metrics
Achievement of leasing revenue and occupancy targets.
Strong prospect-to-lease conversion rates.
Reduced vacancy and time-to-lease.
Positive res

Skills
Lead Generation, Documentation