Operations Manager - Spring House, PA

About the role
At Turner & Townsend, we deliver better outcomes for our clients through expert program, project, and operational management services. The Operations Manager is responsible for overseeing day-to-day business operations, driving process improvement initiatives, and ensuring the efficient delivery of services across programs, projects, and support functions. This role partners with leadership, clients, and cross-functional teams to optimize performance, improve operational effectiveness, manage resources, and support the achievement of strategic business objectives.
The ideal candidate is a proactive leader with strong operational, analytical, and stakeholder management skills who thrives in a fast-paced environment.
What you'll do
Lead and manage operational activities to ensure efficient and effective service delivery.
Develop, implement, and continuously improve operational processes, procedures, and performance standards.
Monitor operational performance, KPIs, budgets, forecasts, and resource utilization.
Drive process improvement initiatives focused on efficiency, quality, scalability, and client satisfaction.
Coordinate cross-functional teams to support successful execution of programs, projects, and business initiatives.
Identify operational risks and develop mitigation strategies to support business continuity and performance objectives.
Prepare and present operational reports, dashboards, and performance analyses to leadership and clients.
Manage vendor relationships, contracts, and service delivery performance where applicable.
Support workforce planning, capacity management, and operational resource allocation.
Ensure compliance with company policies, client requirements, and regulatory standards.
Foster a culture of collaboration, accountability, continuous improvement, and operational excellence.
Support strategic planning initiatives and contribute to business growth objectives.
Bachelor's degree in Business Administration, Operations Management, Engineering, Project Management, Supply Chain, or a related field.
5+ years of experience in operations management, program management, project management, facilities management, construction management, or a related field.
Demonstrated experience managing cross-functional teams, operational processes, and performance metrics.
Strong knowledge of business operations, process improvement, budgeting, forecasting, and resource management.
Experience developing and analyzing KPIs, dashboards, and operational reports.
Proficiency in Microsoft Office Suite, particularly Excel and Power BI, and experience with enterprise business systems.
Strong leadership, analytical, organizational, and problem-solving skills.
Excellent communication, stakeholder management, and client relationship skills.
PMP, Lean Six Sigma, PMI, IFMA, or other relevant professional certifications are preferred.

Skills
Spring, Power BI, Excel, Project Management, Process Improvement, Lean Six Sigma

Employment type
Full-time

Work arrangement
Hybrid