Call Agent (Retirement Counselor 1)

Initial Posting Date:
11/10/2026
Application Deadline:
11/19/2026
Agency:
Public Employees Retirement System
Salary Range:
$4,312 - $5,988
Position Type:
Employee
Position Title:
Call Agent (Retirement Counselor 1)
Job Description:
If you are a dependable individual with exceptional communications skills and a commitment to a high level of customer service, then this job is for you!
The Public Employees Retirement System is recruiting for three Call Agent (Retirement Counselor 1) positions within the Operations Division, Member Information Center (MIC).
There is one (1) full-time, permanent position and two (2) full-time, limited duration positions that are expected to last through June 30, 2027; however, based on workload need and funding, they could end at any time, be extended, or become permanent.
These are hybrid work positions based at our headquarters office in Tigard, Oregon. The successful candidates are required to work one week per month onsite at HQ. The remainder of the time can be worked remotely.
This recruitment will be used to establish a list of qualified applicants to fill the current vacancies and may be used to fill future vacancies as they occur.
These positions are represented by the Service Employees International Union (SEIU).
We serve the people of Oregon by administering public employee benefit trusts to pay the right person, the right benefit, at the right time.
Operations Division
The PERS Operations Division provides services to PERS members along the entire life cycle of their public service career: from their first job with a PERS-participating employer until their retirement. The division helps ensure that PERS fulfills its mission to provide the right person the right benefit at the right time.
The Operations Division supports four benefit programs for members of the three PERS plans (Tier One, Tier Two, and the Oregon Public Service Retirement Plan (OPSRP):
1. The lifetime pension.
2. The Individual Account Program (IAP).
3. The Oregon Savings Growth Plan (OSGP).
4. The PERS Health Insurance Program (PHIP).
The Member Services is responsible for providing accurate information and timely services to PERS members. Services are provided by the Member Information Center, Correspondence, Education and Team One Follow-up.
Member Information Center (MIC)
The Member Information Center (MIC) is the agency’s dedicated reception and contact center. The MIC receives inbound member calls, provides information and assistance, records member interactions, gathers information, and/or troubleshoots member issues for resolution. All MIC staff will need to have a broad understanding of PERS, Oregon Revised Statutes, Oregon Administrative Rules, and be confident in addressing member needs and inquiries.
What you will be doing
These positions are responsible for responding to telephone inquiries and providing friendly and informative interactions, general PERS information to members, beneficiaries, or their representatives on all membership, withdrawal, and retirement rights, interpreting and communicating retirement plan information, explaining estimates, explaining, and mailing forms. These are not retirement or investment planning positions.
Benefits of Working for the State of Oregon & the Public Employees Retirement System
We strive to create an environment that is supportive and encourages work-life balance.
Additional benefits include:
Work/life balance, 11 paid holidays a year, and a competitive benefits package.
Advancement and learning opportunities that will help grow your career with the State of Oregon.
Hybrid work
Agency does not offer visa sponsorships. To work for the Oregon state government, you need to be a U.S. citizen, or a qualified non-citizen
What Are We Looking For?
Minimum Qualifications: Call Agent (Retirement Counselor 1)
One year of customer service experience which included explaining rules, programs, or procedures.
OR
12 quarter (8 semester) college level credit hours in Business, Public Administration, or
Finance.
Candidates who are the most competitive will possess the following skills, background, and areas of experience:
Communication and Member Service
Strong communicator who listens actively, adapts their style to the audience, and is open to negotiating or compromising with members
Prior customer service experience in a fast-paced, high-volume environment, with a commitment to getting results despite obstacles or distractions
Work Style and Problem-Solving
Organized and motivated, able to meet daily, weekly, and monthly productivity goals by prioritizing time and resources effectively
Analytical, critical thinker who approaches problem-solving with creativity and flexibility
Teamwork and Professionalism
Thrives in a respectful, diverse work environment
Takes responsibility, welcomes constructive feedback, and is willing to compromise
Follows PERS policies and shows dependability and consistency within a team environment
Preferred
Prior PERS experience
Application Instructions & Requirements:
Current State of Oregon Employees: Apply via your employee Workday account.
External Applicants – Apply via the