Business and Employment Specialist (BES2) in the Hermiston WorkSource Office

Initial Posting Date:
11/10/2026
Application Deadline:
11/22/2026
Agency:
Employment Department
Salary Range:
$4,519 - $6,276
Position Type:
Employee
Position Title:
Business and Employment Specialist (BES2) in the Hermiston WorkSource Office
Job Description:
Although not required, do you have bilingual Spanish/English skills? Are you passionate about serving diverse populations? Are you looking to be a part of meaningful and impactful work? Are you committed to exceeding customer expectations? If so, please consider joining our WorkSource Oregon team!
You do not need to have bilingual Spanish/English reading and speaking skills for this position. However, if you do have bilingual Spanish/English reading and speaking skills, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language.
At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation.
WHAT YOU WILL DO:
As a Business and Employment Specialist, you will provide high-quality services to job seekers and employers. In this role you will:
Interview a high volume of job seekers to identify goals/needs, transferable skills, and interests.
Provide job seekers referrals for job listings, provide guidance for the application process, document writing, and interviewing techniques.
Advise claimants of potential eligibility problems/issues to their claim.
Provide progressive assessments to job seekers, as needed, to inform provision of services on an ongoing basis with other WorkSource staff.
Assist claimants with training opportunities.
Travel extensively throughout the state.
For a complete review of the position and responsibilities, please click here.
WHAT WE ARE LOOKING FOR:
Required Minimum Qualifications
Two years of experience providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information.
Examples of qualifying experience are eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail industry if it involved the above stated experience.
Two years of education or experience; listed above are examples of acceptable experience. 45‑quarter (30‑semester) college‑level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.
Desired Attributes
Responsibility: Demonstrated responsibility for your own actions and committed to performing assigned tasks. Ability to comply with requirements regarding sensitive and confidential data.
Multi-tasking: Ability to attend to multiple tasks simultaneously and enthusiastically, deliver high‑quality work on time, and remain productive under pressure.
Willingness to Learn: Demonstrated ability to being open to new experiences, seeking both positive and negative feedback, looking back on past experiences and considering alternate courses of action and finding patterns and order in complex information.
Customer Focus: Ability to professionally interact with a high volume of diverse customers while providing exceptional service.
Working with Information: Ability to use data, critical thinking, and analytical reasoning to gather information and apply laws, rules, and policies to solve problems and make decisions.
Commitment to Valuing Diversity and Promoting Inclusion: Demonstrated ability to work effectively and respectfully with individuals from diverse backgrounds, experiences, perspectives, and identities. Commitment to fostering an inclusive environment where all customers and coworkers are treated with dignity and respect. Ability to recognize and address barriers to equitable access, services, and outcomes.
Comfort in Working with Escalated Customers: Demonstrated ability to remain calm, professional, and solution-focused while interacting with upset, frustrated, or emotionally charged customers. Ability to use active listening, de-escalation techniques, conflict resolution skills, and sound judgment to resolve concerns while maintaining compliance with policies and procedures.
WHAT’S IN IT FOR YOU:
A workplace that balances productivity with enjoyment and encourages learning and mentoring.
Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
Work/life balance, 11 paid holidays a year, and a competitive benefits package.

Skills
Documentation