Director, Head of Commercial CASA OneDelivery

About the Team
Uber’s Delivery business is transforming the way people access what they need, when they need it. What began with restaurant food delivery has evolved into a broader local commerce platform spanning Restaurants, Grocery & Retail, and Uber Direct — enabling merchants of all sizes to reach consumers and power their own delivery experiences.
CASA (Central America and South America regions - excluding Brazil and Argentina) is one of Uber Delivery’s fastest-growing and most strategically important markets in LATAM. After significant growth in the last couple of years, the next phase will turn that scale into an even stronger, more differentiated marketplace. Our commercial strategy focuses on building the best selection for consumers, accelerating merchant acquisition and expansion, and densifying our footprint across the region. At the same time, we are continuing to scale newer growth areas including Grocery & Retail and Uber Direct, while helping our existing merchant partners grow through stronger account management, advertising, offers, and new products.
The CASA Commercial team sits at the center of this ambition. Spanning acquisition and account management across SMB, Enterprise, and strategic partners, the organization builds the merchant ecosystem that will power Uber’s next stage of growth in the country. The team works closely with Operations, Strategy, Marketing, Finance, Product, and the broader LATAM organization to translate CASA’s growth strategy into execution at city, category, and partner level.
About the Role
The Head of Commercial is the senior commercial leader for Uber’s Delivery business in CASA, with responsibility for the full merchant lifecycle and commercial growth strategy across Restaurants, Grocery & Retail, and Uber Direct in 8 LatAm countries, leading 160 people
This is a broad business leadership role combining new business acquisition, account expansion, and strategic partnerships. You will determine where and how we grow our merchant base, ensure we have the right selection for consumers, deepen and expand our relationships with existing partners, and identify new commercial opportunities that accelerate the growth of Uber’s Delivery ecosystem.
You will lead a multi-tier organization spanning sales and account management, from SMB through Enterprise, and will be accountable for building a high-performing commercial engine capable of delivering both near-term revenue targets and sustainable long-term growth.
You will also personally engage in the country’s most important commercial relationships and negotiations, representing Uber with senior executives at major restaurant, grocery, retail, and other enterprise partners.
We are looking for a highly commercial and analytical business leader who can move seamlessly between strategy and execution: someone who can set the commercial direction for CASA, translate it into clear priorities and operating mechanisms, develop outstanding leaders and teams, and personally dive into the most important opportunities when required.
What You’ll Do
Own the commercial strategy for CASA, setting the vision, priorities, and execution plan across Restaurants, Grocery & Retail, and Uber Direct to deliver ambitious growth and revenue targets.
Lead the full merchant lifecycle, from prospecting and acquisition through onboarding, account development, retention, expansion and renewal, ensuring a joined-up commercial strategy across new and existing business.

Skills
Account Management, Onboarding