Front Office Agent

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Front Office Agent.
The Front Office Agent at Raffles & Fairmont Doha is responsible for delivering exceptional luxury hospitality by providing a warm, professional, and personalized welcome to guests from arrival until departure. The role serves as the first point of contact, ensuring smooth check-in and check-out procedures, managing reservations, room allocations, guest accounts, and responding to guest inquiries and requests.
The Front Office Agent works closely with Guest Experience/Relations, Butler, Concierge, Housekeeping, Reservations, and other hotel departments to ensure seamless operations and memorable guest experiences. The position requires strong communication, attention to detail, problem-solving abilities, and a commitment to maintaining the highest standards of Raffles and Fairmont luxury service.
Key Responsibilties:
Welcome guests warmly and provide professional front desk services
Manage guest check-in and check-out procedures efficiently
Handle reservations, room assignments, and guest registration
Respond to guest inquiries, requests, and complaints promptly
Process payments, billing, and guest account settlements accurately
Maintain accurate guest profiles and reservation information
Coordinate with Housekeeping, Concierge, and other departments
Provide information about hotel facilities, services, and local attractions
Promote room upgrades, hotel amenities, and loyalty programs
Handle guest feedback and provide effective service recovery
Maintain confidentiality and follow hotel policies and procedures
Ensure compliance with Raffles and Fairmont luxury service standards
What will you bring to this role?
Diploma or bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field
Previous experience in Front Office, Guest Services, or Customer Service, preferably in a luxury hotel environment
Knowledge of Opera PMS or other hotel property management systems
Proficiency in Microsoft Office applications
Excellent verbal and written communication skills in English
Additional language skills are an advantage
Strong customer service and interpersonal skills
Excellent organizational, multitasking, and problem-solving abilities
Professional appearance and a warm, service-oriented personality
Ability to handle guest complaints with diplomacy and professionalism
Strong attention to detail and commitment to luxury service standards
Ability to work flexible shifts, including evenings, weekends, and public holidays
Ability to work effectively in a multicultural and fast-paced environment
Strong teamwork and collaboration skills
Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
Foster an inclusive environment where every individual feels valued and respected
Create an environment where colleagues are empowered, supported and recognized

Employment type
Full-time

Work arrangement
No