Service Agreement Renewals Specialist

Join a world-leading medical technology company
Be part of a team that offers great training and a supportive work environment
Part time (3 days per week) 12 month contract
ZEISS is technology and innovation. Founded in Germany, in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.
As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. As a pioneer in scientific optics, its employees across the globe continue to push the boundaries of what is possible. With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.
Currently, we have a great opportunity to join our Medical Technology team as a Service Agreement Renewals Specialist, on a part time (3 days per week) 12 month contract based in Macquarie Park, NSW.
In this role, you will proactively manage the end-to-end renewal of service agreements for the ZEISS MED Division. Working closely with customers and internal stakeholders, you will help maximise contract retention, coverage and revenue by negotiating renewal terms, consolidating agreements where appropriate and delivering a seamless customer experience.
The role of Service Agreement Renewals Specialist will involve:
Proactively manage upcoming service agreement renewals and associated customer communications.
Build and maintain strong customer relationships, acting as the primary point of contact for service agreement-related matters.
Negotiate renewal terms and consolidate service agreements where appropriate.
Manage service agreement cancellations, amendments and credits, including verifying equipment and contract details, identifying outstanding work orders and calculating applicable refunds or credits.
Maintain accurate and current contract and customer information in the CRM system.
Address and resolve customer queries or issues relating to service agreement renewals in a timely and professional manner.
Collaborate with the Service Agreement Sales Specialist and regional service and sales teams, including providing leads for new contract opportunities.
Your Experience
Demonstrated experience in a customer service, customer relationship or contract administration environment.
Proven ability to deliver a high standard of customer service and achieve positive customer outcomes.
Strong organisational and time-management skills, with the ability to manage multiple priorities and deadlines.
Strong written and verbal communication skills, including well-developed negotiation skills.
Intermediate to advanced computer literacy, including Microsoft Office applications, spreadsheets and CRM or database systems.
Strong interpersonal skills, with the ability to communicate professionally and diplomatically with a diverse range of customers and stakeholders.
Experience preparing customer proposals, quotations, presentations or other commercial documentation.
Your Benefits
If you join ZEISS, you will have access to a range of benefits, including:
Hybrid working options available
Competitive salary and bonus scheme
Exclusive discounts on ZEISS lenses, sunglasses, and other optical products
Employee Benefits Program with access to hundreds of everyday savings across 9,000+ locations
Corporate discount on private health insurance
Modern office location close to public transport, with onsite parking available
Supportive, family‑friendly workplace culture
Proudly foundation‑owned, with a long‑term vision and strong values
Work at ZEISS and leave your mark in this world. With us, you can push technological boundaries, shape markets and contribute to the advancement of society.
Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.
Your ZEISS Recruiting Team:
Kellie Grant

Skills
CRM, Negotiation, Documentation