ON CALL Esthetician

JOB OVERVIEW:
Under the general guidance of the Spa Supervisor, the Esthetician is responsible for delivering exceptional facial treatments, skincare services, and personalized guest experiences at The Source by Delano. This role provides restorative and rejuvenating treatments in accordance with established protocols, professional standards, and guest needs. The Esthetician maintains the highest standards of cleanliness, safety, professionalism, and confidentiality while educating guests on skincare and appropriate home-care recommendations.
YOUR KEY RESPONSIBILITIES:
Perform facials, skincare treatments, body treatments, and approved enhancements in accordance with established treatment protocols, scope of licensure, and brand standards
Conduct thorough skin consultations, review intake information, identify contraindications, and customize treatments to guest needs and goals
Maintain cleanliness, disinfection, and sanitation of treatment rooms, tools, equipment, and work areas before and after each service
Prepare treatment rooms with appropriate linens, skincare products, supplies, and properly sanitized equipment before guest arrival
Ensure guest comfort and satisfaction through attentive, discreet, and personalized service throughout each treatment
Document services, relevant skin observations, contraindications, guest preferences, and recommended follow-up care accurately in approved systems
Maintain guest privacy, professional boundaries, informed consent, and confidentiality at all times
Follow applicable Florida esthetics regulations, infection-control requirements, manufacturer instructions, and spa safety procedures
Attend required product knowledge training, treatment protocol education, departmental meetings, and service-standard training
Support spa opening, closing, inventory, product rotation, and treatment room replenishment as needed
Coordinate with the Spa Supervisor, front desk, and fellow therapists to ensure smooth scheduling and guest flow
Recommend suitable skincare products, treatment enhancements, and future services in a consultative, guest-centered manner
Promptly report guest concerns, adverse skin reactions, equipment issues, or maintenance needs to the Spa Supervisor
We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
ADDITIONAL RESPONSIBILITIES:
Communicate clearly and professionally, both verbally and in writing, with guests and spa colleagues.
Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Remain calm and alert, especially during emergency situations.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
SPECIFIC JOB KNOWLEDGE & SKILLS:
Minimum of 2 years’ experience as a licensed esthetician in a luxury spa or hospitality setting preferred
Current, active Florida facial specialist or full specialist registration, as applicable to services performed
Proficiency in professional facial techniques, skin analysis, exfoliation, masks, facial massage, and approved skincare devices within scope of practice
Knowledge of skin anatomy, common skin conditions, ingredient functions, treatment contraindications, and appropriate referral when needs exceed scope of practice
Strong luxury guest-service and interpersonal skills; ability to create a welcoming and calming environment
Excellent communication skills to explain treatments, aftercare, and skincare product recommendations clearly
Ability to maintain confidentiality and discretion at all times
Detail-oriented with a commitment to hygiene and cleanliness standards
Ability to work a flexible schedule, including weekends, evenings, and holidays
Team player with a positive attitude and willingness to support colleagues
Comfortable using spa scheduling and POS systems (Book4Time)
Professional appearance, demeanor, and grooming standards consistent with luxury hospitality
All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Employment type
Full-time

Work arrangement
No