Salesforce Developer - Office of the Assessor-Recorder (1042)

The Office of the Assessor-Recorder currently has a full-time vacancy in class 1042 Technology Engineer. This is the is the journey level position in the Engineer series.
Under the direction of the Salesforce Architect and IT Product Director, the 1042 Salesforce Developer will be responsible for implementing technical solutions to satisfy business needs on our Salesforce platform (“SMART”) and related applications. Key responsibilities include solution and design strategy, system development, integration and data management, and providing level 2 support. This position requires a deep knowledge of Salesforce, Apex, Lightning Web Components, APIs, Jira, GitLab, Bitbucket and related technologies. The position must be able to communicate with the implementation vendor’s technical team members (many of whom are offshore) and internal business analysts, business users and other San Francisco departments and vendors.
Other essential duties may include, but are not limited to:
Design, develop, integrate, test, implement, and enhance the current Salesforce platform utilizing Apex, Lightning Web Components, and Visualforce development skills to build custom functionality where required.
Configure and maintain Salesforce administration elements including users, roles, profiles, security controls, workflows, and reports.
Design and maintain custom objects, fields, validation rules, approval processes, and dashboards to optimize user productivity and data quality.
Implement system designs in accordance with established technical best practices and architectural standards, including usage of declarative design, participation in code reviews, data governance, automated testing, and security requirements.
Perform systems integration to support interoperability across dissimilar platforms and technologies. This may involve the integration of various protocols and systems software.
Assist with technical assessments and develop recommendations to address software needs and correct complex systems software deficiencies.
Participate in Proof of Concept (POC) initiatives to evaluate new Salesforce features and integrations.
Produce technical documentation such as data model diagrams, system configuration diagrams, technical design documents, and environment management and data management procedures.
Prepare and maintain documentation regarding procedures and troubleshooting techniques related to software.
Implement enhancements to existing Salesforce solutions as business priorities, usage patterns, and platform capabilities change.
Provide technical guidance and assistance to other developers and/or technical staff.
Collaborate closely with business stakeholders to understand requirements and translate them into scalable technical solutions for the Assessor-Recorder's Salesforce property assessment system.
Collaborate with the Salesforce Architect, IT Product Director, and other technical staff to identify and address technical needs and support system enhancements.
Act as a liaison between vendors, technical support hotlines, and departments to resolve Salesforce-related problems. Coordinate and implement corrective measures; this may involve 24-hour on-call support to ensure timely recovery for Salesforce-related problems for mission-critical systems.
Assist with planning, implementing, maintaining, and coordinating Salesforce platform upgrades, updates, and fixes, without negatively impacting overall system availability and reliability.
Determine appropriate configuration parameters for software updates in accordance with established technical standards.
Monitor system operations and evaluate the impact of technical changes on users and system performance; communicate system performance and operational issues to management and suggest improvements.
Monitor daily Salesforce system performance and execute corrective measures.
Provide Level 2 technical and production support for Salesforce and related applications, investigating and resolving complex technical issues escalated by business users and other support staff.
Utilize Jira, GitLab, Bitbucket, and related development tools to manage development activities, track technical issues, and support application deployment and version control.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Education:
An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Experience:
One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of a system or platform.
Substitution:
One year of additional experience as described above may be substituted for the required degree.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.
Three (3) years of experience in Salesforce development and support.
Certified as a Salesforce Platform Developer.
Active hands-on experience building Salesforce applications, including practical knowledge of and a minimum of 6 months of exposure to Salesforce Gov Cloud, Experience cloud, Apex coding, and data management strategy including data loading required.
Experience with knowledge of VisualForce, Experience Cloud, Salesforce Flows, Lightning Web Components, REST/SOAP APIs and applications.
Experience with languages such as Apex, Python, R, Java, JavaScript, SOQL/SQL.
Experience with automated testing tools as well as automated code review and scanning tools.
Experience with Salesforce tools in particular Lightning Web Components using the Lightning Design System framework and declarative platform tools (Process Builder, Visual Workflow, Lightning App Builder, etc.).
Understanding of Salesforce security model design, profiles, permission sets and sharing rules.
Working knowledge of AI tools (CoPilot/Claude) and in particular their capabilities in code development and review.
Able to balance technical and business considerations.
Strong analytical and communication skills.
Ability to communicate to non-technical audiences such as business users.
Verification of Education and Experience:
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Skills
Salesforce, Python, JavaScript, Java, Git, SQL, Automation Testing, Jira, Documentation

Employment type
Full-time

Work arrangement
Hybrid