Client Service Specialist

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
Strong customer orientation with an eagerness to excel as part of a dynamic, fast-growing team
Exceptional verbal and written communication, critical thinking, active listening, and problem-solving skills
Ability to empathize with clients, accept feedback, create solutions, and manage work independently
Ability to respond promptly to inbound calls in a quiet, professional environment and work an eight-hour shift
Access to a stable, high-speed internet connection during business hours and confidence participating in online meetings by voice and video
Proficiency using and troubleshooting primary browsers, including Google Chrome, Microsoft Edge, and Mozilla Firefox
Customer service, contact center, software support, financial services, banking, commercial real estate, financial markets, remote work, or CRM experience, including Salesforce, is beneficial but not essential
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
Education
Bachelor’s degree in finance, Business, Economics, o demonstrated experience in Client Service or Sales.
Responsibilities
Provide timely, accurate, and professional support that resolves client issues and strengthens satisfaction and retention.
Communicate with clients contacting Moody’s in a courteous, professional, accurate, and timely manner
Identify, triage, troubleshoot, resolve, and appropriately escalate product issues, collaborating with peers on complex cases before escalation

Skills
Artificial Intelligence, Excel, Salesforce, CRM, Risk Management