Director of School Operations (26-27)

Role Overview:
The Director of School Operations (DSO) is the leader of operations. The DSO manages and is responsible for all non-instructional systems and staff in the building. The DSO Fellowship prepares operations leaders to step into the Director of School Operations role. In addition to working with a current Director of School Operations, Fellows get support through weekly professional development and support from regional operations leads.
The core components of the role(s) are:
People Management
Manage the school operations staff and all other school support workers on the operations team
Implement and execute a performance management system for direct reports
Conduct weekly individual meetings and team meetings
Provide professional development
Finance and Purchasing
Support management of the school’s budget
Oversee purchasing for the school
Academic Support Operations
Manage the operational logistics of all student test administration and other academic operational systems, in coordination with school leadership and/or teaching staff
Student Recruitment / Enrollment
Ensure the school meets annual enrollment targets by backwards planning from target enrollment numbers and dates
Plan events and outreach to families
Establish partnerships with local businesses and organizations
Technology
Oversee day-to-day operations of school-based technology projects by ensuring that school leaders, students, and staff have access to the technology they need
Plan any technology-related enhancements or additional purchases for the subsequent school year
Facilities
Oversee the day-to-day operations of facilities and maintain a beautiful school
Vendor Management
Procure and manage all vendors needed for the smooth and successful operation of the facility, including contractors, service providers, and maintenance workers
Nutrition Program
Manage partnership with Food Service Management Company to ensure the meal program meets the school’s expectations
Compliance
Ensure school-wide compliance with health and safety laws
Ensure onboarding requirements for new staff members are completed
Comply with any city and state education mandates
Comply with all federal and state workplace regulations
School Operations
Ensure the day-to-day school operating systems run smoothly and efficiently, including front office systems, transportation, routines, transitions, arrival, dismissal, and attendance
Must Haves:
Proficient in Microsoft Office and Google Suite, specifically Excel / Google Spreadsheets
Database management and reporting
Strong written and oral communication skills
Strong interpersonal skills
Strong organization skills and meticulous attention to detail
Superb customer service skills and love and support for families and children
Demonstrated ability to work with a team on collaborative projects
Ability to remain calm and solutions-oriented in high-stress situations
Commitment to do whatever it takes to ensure our teachers and students have what they need to be successful
Ability to proactively problem solve; anticipate challenges before they occur
Ability to identify inefficiencies and generate creative solutions
Ability to develop and manage multiple projects simultaneously and comfortably with ambiguity
Ability to troubleshoot and manage high-stress situations with a calm and positive demeanor
Ability to work evenings and weekends
Nice-to-Haves:
Bilingual in English and Spanish is a plus
Previous experience in a customer service-oriented role
Previous experience in an educational or non-profit setting

Skills
Excel, Onboarding, Vendor Management

Employment type
Full-time

Work arrangement
No